MELISSA WOOD
Etowah,TN
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrator
The Veranda at Rhea County
04.2012 - Current
- Manage a 30 apartment assisted living community with 18 staff members including nurses, CNAs and other support staff.
- Oversee daily operations as well as marketing and admissions.
- Ensure residents receive the appropriate services they need to have the highest quality life possible.
- Meet with residents and families regularly to update service status and any changes that may have occurred.
- Attend many community activities and am involved in several organizations in the community such as Rotary and the Dayton Chamber of Commerce (see below).
- Maintain accurate documentation of company policies and procedures for easy reference by all employees.
- Manage human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Network with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Targeted new customers to grow geographic reach and increase revenue.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Meet with key accounts to secure referrals.
- On-Call duties 365 days per year, work a flexible schedule including some weekends.
Social Services Director
Life Care Center of Rhea County
06.2009 - 04.2012
- Coordinated care, completed assessments, participated in care plan meetings, planned discharges for short term patients, assessed potential new patients and completed admission paperwork
- Worked with families to ensure their family member received the highest and most appropriate care
- Managed any concerns regarding care efficiently
Social Services Director
Rhea Medical Center/Rhea Nursing Home
05.2000 - 06.2009
- Company Overview: Life Care purchased the building/business
- Coordinated care, completed assessments, participated in care plan meetings, planned discharges for short term patients, assessed potential new patients and completed admission paperwork
- Worked with physicians, other facilities and service providers to discharge patients from the hospital
- Worked with families to ensure their family member received the highest and most appropriate care
- Managed any concerns regarding care efficiently
- Managed the hospital volunteer program and gift shop
- Served on the Ethics Committee for the hospital and also assisted with training all new employees on Abuse, Neglect and Exploitation
Education
Bachelor of Science - Psychology
University of Tennessee At Chattanooga
Chattanooga, TN08.1994
Skills
- Maintaining and working within budgets
- Knowledgeable of social media marketing and digital communication
- Team Collaboration
- Self-motivated
- Relationship Development
- Strategic Planning
- Events Coordination
- Flexible Schedule
- Meeting facilitation
- Organizational Skills
- Multitasking
- Active Listening and Problem Solving
Accomplishments
Current Board Member of the Dayton Chamber of Commerce
President of the Dayton Chamber of Commerce 2018-2020
Previous Dayton Chamber of Commerce Ambassador
Planning Committee of the Tennessee Strawberry Festival and the Dayton Chamber of Commerce Golf Classic
Current member of the Dayton Rotary Club
2016-2017 Rotarian of the Year
President of the Dayton Rotary Club 2017-2018
Co-Chair of the annual Dayton Rotary Daddy Daughter Dance
Board Member Main Street Dayton 2018-2020
Previous Board Member and Chairperson for Rhea of Sunshine, an agency which serves developmentally disabled adults. I served on that board for 10 years.
Certification
Home for the Aged/Assisted Care Living Facility Administrator, Tennessee Department of Health, 01/01/12
References
Russ Blair, Etowah City Manager
Phone: Work (423) 263-2202
Candace Graham, Director of Main Street Dayton
Phone: Cell (423) 618-7240
LeAnn Hammonds, Builtwell Bank
Phone: Cell (423) 507-3800 Work (423) 263-3911
Timeline
Administrator
The Veranda at Rhea County
04.2012 - Current
Social Services Director
Life Care Center of Rhea County
06.2009 - 04.2012
Social Services Director
Rhea Medical Center/Rhea Nursing Home
05.2000 - 06.2009
Bachelor of Science - Psychology
University of Tennessee At Chattanooga
Home for the Aged/Assisted Care Living Facility Administrator, Tennessee Department of Health, 01/01/12
Similar Profiles
Lisa ShirleyLisa Shirley
Teacher at Rhea County Department of EducationTeacher at Rhea County Department of Education
Dan BuckDan Buck
Director at Rhea County Heritage FoundationDirector at Rhea County Heritage Foundation
Kelsea EdmondsKelsea Edmonds
Archivist Intern at Rhea County CourthouseArchivist Intern at Rhea County Courthouse