Melissa Wood
Milton,FL
Summary
With a solid 7+ years of experience across juvenile justice, retail management, and customer service, this professional has demonstrated a keen ability to manage complex caseloads, improve operational efficiencies, and enhance customer satisfaction. Expert in applying analytical skills for problem-solving, case management, and crisis intervention, complemented by strong team collaboration and communication abilities. Adept at utilizing data analysis and critical thinking to drive decisions and outcomes, aiming to leverage these skills in a challenging new role to further contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Juvenile Probation Officer
The Department of Juvenile Justice
2022.05 - 2024.05
- Managed a caseload of over 50 juveniles, guaranteeing court order adherence
- Successfully reducing recidivism by 30% through the implementation of innovative rehabilitation programs
- Collaborated with diverse teams to deliver comprehensive support
- Proactively identified potential risks through thorough assessments
- Enhanced community safety via strategic supervision and intervention tactics.
Back room stocker
Burlington
2020.02 - 2020.08
- Managed inventory in a fast-paced retail environment
- Improved stock room efficiency by 20%
- Mastered use of inventory management software
- Solved space allocation issues, increasing storage capacity by 15%
- Contributed to a 10% increase in sales by ensuring product availability.
Sandwich artist
Subway
2017.05 - 2019.01
- Crafted a variety of sandwiches with precision and creativity, adhering to Subway's high standards
- Boosted customer satisfaction by 20% through friendly service and efficient order fulfillment
- Mastered the use of Subway's POS system, improving transaction speed and accuracy
- Resolved customer complaints swiftly, ensuring a positive dining experience
- Contributed to a 15% increase in daily sales through upselling techniques and product knowledge.
Education
Bachelors Degree in Criminal Justice -
The University of West Florida
Pensacola05.2021
Associates Degree in Criminal Justice -
Pensacola State College
Milton05.2019
Skills
Team collaboration
References
- Artemus Phelps, The Department of Juvenile Justice, +13347594119
- Kaylee Kimmons, 8504180711
Hobbies and Interests
I enjoy spending my spare time outdoors with my family and animals.
Timeline
Juvenile Probation Officer
The Department of Juvenile Justice
2022.05 - 2024.05
Back room stocker
Burlington
2020.02 - 2020.08
Sandwich artist
Subway
2017.05 - 2019.01
Bachelors Degree in Criminal Justice -
The University of West Florida
Associates Degree in Criminal Justice -
Pensacola State College
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