Melissa Woodard
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Athletic Secretary
Deer Trail School District 26J
Deer Trail, CO
08.2019 - Current
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Documented all sporting activities related data.
- Coordinated and scheduled athletic events for student athletes.
- Provided administrative support to the Athletic Director, such as answering phones and responding to emails.
- Greeted visitors to the athletic department and answered questions about the school's sports program.
- Processed paperwork related to eligibility requirements for student athletes.
- Maintained eligibility records for athletes and teams according to rules.
- Assisted athletic director with game management needs such as coordinating logistics and required records.
Office Manager
Budget Blinds of Aurora
Aurora, CO
11.2013 - 07.2019
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coded and entered daily invoices with in-house accounting software.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Payroll Specialist
Mosaic HCM
Greenwood Village, CO
06.2012 - 10.2013
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Solved complex problems related to payroll processing quickly and efficiently.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Prepared and balanced end-of-period reports and reconciled payroll issues.
Assistant Store Manager
Bed Bath and Beyond
Aurora, CO
05.1998 - 05.2012
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
Bachelor of Science - Speech Language Pathology
University of Central Oklahoma
Edmond, OK12-1998
Skills
- Filing
- Reception oversight
- Records retrieval
- School records management
- Attendance record management
- Microsoft Excel
- Records administration
- Policy and procedure modification
- Highly organized
- Phone call answering
- Self-starter
- Sensitive material handling
- Strong interpersonal skills
- Scheduling and calendar management
- Multitasking and prioritization
Certification
- American Heart Association Heartsaver for K-12 Schools CPR, AED Program certification, with additional modules for Child CPR, AED, Infant CPR, First Aid, and Exam. Issued 9/15/2023 and expires 9/2025
- Medication Administration Training Certification. Expires 8/2026
Timeline
Administrative Assistant/Athletic Secretary
Deer Trail School District 26J
08.2019 - Current
Office Manager
Budget Blinds of Aurora
11.2013 - 07.2019
Payroll Specialist
Mosaic HCM
06.2012 - 10.2013
Assistant Store Manager
Bed Bath and Beyond
05.1998 - 05.2012
Bachelor of Science - Speech Language Pathology
University of Central Oklahoma
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