Melissa Woolley
Lucerne,CA
Summary
Proven leader in food and beverage management, adept at boosting efficiency and sales at Robinson Rancheria Casino through innovative menu development and cost control. Skilled in fostering team collaboration and delivering exceptional customer service, resulting in increased customer satisfaction and repeat business. Expertise in inventory management and operational excellence and compliance.
Veteran Manager ready to lead all service teams through careful training and empathetic management. Proficient at educating staff on proper beverage handling and serving techniques. Perpetually ready to address customer complaints and concerns with amiable and effective solutions.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager of Food and Beverage
Robinson Rancheria Casino
03.2020 - 08.2024
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Streamlined operations through regular review of processes and implementation of best practices.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Managed bar and wait staff and directed hiring program.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Implemented customer feedback system to gather insights and action improvements, leading to noticeable enhancement in service delivery.
- Improved beverage sales with introduction of curated wine and craft beer selection, appealing to wider range of tastes and preferences.
- Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
- Collaborated with executive chef to ensure menu items met dietary and allergen requirements, catering to broader customer base.
- Purchased food and cultivated strong vendor relationships.
Casino Gaming Host
Robinson Rancheria Casino
09.2018 - 03.2020
- Monitored gaming floor activity for compliance with all regulatory guidelines, safeguarding the integrity of casino operations.
- Boosted casino revenue through effective player development strategies and targeted marketing initiatives.
- Conducted regular walkthroughs of the gaming floor area, proactively identifying opportunities for improvement or areas requiring attention.
- Ensured adherence to responsible gaming practices by monitoring guest behavior and escalating issues when necessary.
Customer Slot Attendant
Running Creek Casino
10.2015 - 08.2018
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Facilitated seamless cash transactions for players, ensuring accurate payments and proper documentation.
- Maximized operational efficiency with thorough knowledge of all aspects of the casino''s slot machines, including technical specifications and payout structures.
- Ensured timely response to player needs during peak hours by effectively multitasking between multiple requests simultaneously without sacrificing quality of service.
Education
GED -
Pace Community High School
Eureka, CA06.1998
Skills
- Food and Beverage Operations
- Cost Control
- Wine pairing
- Menu development
- Front of House Management
- ABC standards
- Ordering Supplies
- Operations Oversight
- Labor Management
- Hygiene Regulations
- Sanitation Standards
- Food presentation
- Service Delivery Management
- Training and Onboarding
- Employee Supervision
- Customer Service
- Inventory Management
- Safe Food Handling
- Operations Management
- Employee Performance Evaluations
- Event Coordination
- Scheduling
- Team Leadership
- Monitoring Food Preparation
- Collaboration and Teamwork
- Staff Supervision
- Coaching and Mentoring
- Critical Thinking
- Recruitment
- Profitability Optimization
- Problem-Solving
- Supply Ordering and Management
- Relationship Building
- Health Code Compliance
- Calm and Pleasant Demeanor
- Delegating Assignments and Tasks
- POS Terminal Operation
- Cost Estimation
- Performance Improvement
- Liquor Law Compliance
- Money Handling
- Quality Control
Certification
- ServSafe Food Handler's Certification
- A.B.C. certified
Timeline
Manager of Food and Beverage
Robinson Rancheria Casino
03.2020 - 08.2024
Casino Gaming Host
Robinson Rancheria Casino
09.2018 - 03.2020
Customer Slot Attendant
Running Creek Casino
10.2015 - 08.2018
GED -
Pace Community High School
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