Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Wooster

Baytown,TX

Summary

As a detail-oriented Senior Billing Specialist, providing a comprehensive background from within BrandSafway LLC, showcasing expert billing knowledge and exceptional adaptability. Proficient in Microsoft Office with moderate to strong Excel skills. Possess a strong work ethic and problem-solving abilities, am self-motivated, and a collaborative team player. Passionate about reconciliation and dedicated to helping others achieve departmental goals with maximum efficiency. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.

Overview

15
15
years of professional experience

Work History

Senior Billing Specialist

BrandSafway LLC
04.2018 - Current
  • Prepare weekly billing for assigned jobs, process invoices, and distribute them to customers via email systems and customer portals..
  • Monitored job costs to guarantee that all billing was processed or accrued accurately.
  • Prepared material billing to ensure accurate revenue markup in compliance with the customer's contract.
  • Process material billing to ensure the correct allocation to revenue accounts..
  • Process revenue accruals for three to five branches monthly.
  • Validate billing reports against labor check and balance to ensure all hours are properly accounted for.
  • Assisted team lead with questions or processes to introduce and train other team members on polices and procedures.
  • Engaged in regular weekly and monthly collection calls.
  • Worked closely with the collector to address delinquent accounts, aiming to minimize overdue payments and update account statuses to current..
  • Addressed customer inquiries and issues related to invoices and account aging as required.
  • Minimized late payments by regularly following up with customers and monitoring customer portals to guarantee prompt communication regarding invoice details or issues, thereby reducing DSO.
  • Collaborated closely with designated branches to ensure precise billing, minimize accruals, and uphold the compliance of billing records.
  • Performed detailed reconciliations of customer accounts to pinpoint discrepancies, facilitating the swift resolution of issues to achieve cash targets and aid in the collection of receivables.
  • Contributed to process improvements within the department by actively participating in brainstorming sessions, offering suggestions, and implementing approved changes.
  • Contributed to the development and implementation of billing policies, ensuring they met industry standards and company regulations, while also streamlining processes as instructed by the department manager.
  • Conducted training for others, both in-person and remotely, on new processes, policies, procedures, and systems, following the directives of the manager and controller.
  • Displayed meticulous attention to detail by detecting and rectifying minor discrepancies before they developed into significant problems, thereby enhancing the overall precision of the billing procedures.
  • Rectified and adjusted billing discrepancies for challenging accounts in the West Branches and Brace Integrated Customers.
  • Assisted in the audit preparation process by collecting and arranging necessary documentation pertaining to the invoices under review.
  • Confirm and verify taxability and tax for all assigned jobs.

Manager

HenMed Inc.
02.2010 - 11.2017
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Overseen 5 - 20 employees
  • Onboarding
  • Payroll
  • GL entries
  • Accounts Payable
  • Accounts Receivable
  • Purchasing

Education

Accounting Certificate - Accounting And Finance

Cornell University Online
Online

Human Resource Essentials - Human Resources Development

ECornell Univeriversity
Online

Skills

  • Notary
  • Adaptability to Change
  • Team Player
  • Invoice Generation Competence
  • Proven Problem Solving
  • Expert Billing Knowledge
  • Collections Experience
  • Detailed Reporting Capabilities
  • Billing systems and software
  • Data entry proficiency
  • Month-end closing procedures
  • Audit Procedures
  • Research and due diligence
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Adaptability and Flexibility
  • Microsoft Office
  • Team building
  • Self Motivation
  • Goal Setting
  • Dedicated

Timeline

Senior Billing Specialist

BrandSafway LLC
04.2018 - Current

Manager

HenMed Inc.
02.2010 - 11.2017

Accounting Certificate - Accounting And Finance

Cornell University Online

Human Resource Essentials - Human Resources Development

ECornell Univeriversity

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Melissa Wooster