Melissa Wooton
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Carroll's Corporation-Burger King. Skilled in team collaboration and effective time management, adept at multitasking and adapting to change. Increased accuracy in cash handling and inventory management, demonstrating a commitment to excellence and a results-driven approach. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
10
10
years of professional experience
Work History
Host/Certified Crew Trainer
Darden Restaurants-Bahama Breeze
05.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Trained new hires.
Assistant Manager
Carroll's Corporation-Burger King
09.2014 - 07.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associates Health Information Management Technology - Health Information Management Technology
DeVry University
Lisle, ILSkills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
Timeline
Host/Certified Crew Trainer
Darden Restaurants-Bahama Breeze
05.2023 - Current
Assistant Manager
Carroll's Corporation-Burger King
09.2014 - 07.2016
Associates Health Information Management Technology - Health Information Management Technology
DeVry University
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