Summary
Work History
Education
Skills
Timeline
Cashier

Melissa Workman

Chesapeake,VA

Summary

Proven to excel in fast-paced environments, I significantly enhanced customer satisfaction and streamlined operations at Food Lion. With a knack for cash management and a commitment to exceptional service, my ability to quickly adapt and efficiently resolve issues led to a marked increase in repeat business. Skilled in POS systems and known for my work ethic, I bring both reliability and a keen attention to detail.

Work History

Cashier

Food Lion
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Addressed customer needs and made product recommendations to increase sales.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Increased sales of promotional items by informing customers about current offers.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

DSD Receiver

Food Lion
  • Provided fast, friendly and accurate customer service to create positive shopping experience.
  • Entered DSD invoices into inventory system for prompt record keeping.
  • Ensured proper storage of goods, maintaining a clean and well-organized warehouse environment.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Resolved vendor errors with receiving policies to eliminate excessive inventory.
  • Contributed to a positive work atmosphere through open communication channels with coworkers and fostering a supportive environment that encouraged teamwork.
  • Processed reclaims and returns to vendors and warehouse for credit.
  • Maintained strong vendor relationships through professional communication and timely resolution of issues.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Verified accuracy of DSD plan-o-grams and implemented weekly store merchandising notes.
  • Communicated operational inconsistencies of store or vendors to manager for resolution.
  • Achieved swift resolution of shipment discrepancies by promptly communicating concerns to vendors and following up until resolved.
  • Conducted CAO-related activities, stocking, and rotating cigarette cartons.
  • Checked EDI invoices to resolve outstanding invoices.
  • Optimized storage space utilization by regularly reorganizing items according to size, weight, and frequency of use.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.

Stocker

Food Lion
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Stocked shelves to match planogram images and instructions.
  • Maintained effective team member communication.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Stocked designated items on shelves, end caps and displays.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Improved customer satisfaction by promptly locating items and providing product information.

Office Assistant

Food Lion
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Expedited document processing with accurate data entry and timely filing.
  • Purchased and maintained office supplies.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Increased customer satisfaction by providing professional and courteous front desk support.

Education

Oscar Smith High
Chesapeake, VA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Cash register operation
  • Written and verbal communication
  • Cash management
  • Cash register systems
  • Product restocking
  • Refunds and exchanges
  • Merchandise restocking
  • Issue resolution
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • ID verification
  • Guest inquiries
  • Attention to detail

Timeline

Cashier

Food Lion

DSD Receiver

Food Lion

Stocker

Food Lion

Office Assistant

Food Lion

Oscar Smith High
Melissa Workman