Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Wright

Broxton,GA

Summary

Flexible and focused team player with expertise in project management, HR proficiencies, and strategic planning. Considered highly knowledgeable in information technology, JobVite and CRM systems.

Overview

7
7
years of professional experience

Work History

Talent Acquisition Partner

Premise Health
Remote
01.2018 - 03.2023
  • Created and maintained a database of potential candidates using JobVite.
  • Organized and facilitated interviews between hiring managers and candidates.
  • Provided guidance to hiring managers regarding best practices in recruiting, interviewing, selection and onboarding.
  • Assisted in developing job descriptions based on position requirements and organizational goals.
  • Maintained employee database system tracking in JobVite.
  • Served on a team to analyze existing HRIS systems, identified areas for improvement, and recommended upgrades, or omissions, as needed with the TA team using JobVite.
  • Assisted in the design and implementation of new features for the HRIS system based on user feedback by working with Marketing.
  • Created reports from HRIS data to submit to management for review and decision making.
  • Maintained up-to-date metrics of current trends in recruiting using JobVite technology.
  • Participated in project teams to develop new processes or procedures related to Human Resources Information Systems.
  • Worked with TA teams to evaluate current business processes associated with onboarding within JobVite recommending improvements when necessary.
  • Developed and managed project plans within the TA team.

Customer Service Representative

Ehealthscreenings
San Antonio, TX
08.2017 - 01.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Area Supervisor

ResCare Residential Services
San Antonio, TX
01.2017 - 08.2017
  • Developed and maintained a positive working environment for all staff members.
  • Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
  • Monitored employee performance, providing feedback and coaching as needed.
  • Conducted regular safety audits to ensure compliance with occupational health standards.
  • Ensured accurate inventory levels through periodic counts and cycle counting.
  • Maintained records of team member productivity, attendance, and other metrics related to job performance.
  • Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
  • Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
  • Trained new employees on policies, procedures, product knowledge, customer service techniques.
  • Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
  • Managed payroll activities including timesheets submission and approval process.
  • Enforced company policies while maintaining a fair and consistent approach among staff members.

Regional Manager

Pineland Behavioral Health
Statesboro, GA
10.2015 - 01.2017
  • Analyzed regional financial data to identify areas of growth opportunities.
  • Developed annual budgets for each group home within the region.
  • Assisted managers in developing marketing plans for their respective homes.
  • Established goals, objectives, policies, procedures, and standards of performance for all personnel in my region.
  • Monitored team progress towards achievement of goals and objectives set forth by executive management.
  • Provided mentorship and coaching to staff members throughout the region as needed.
  • Resolved conflicts between employees within the region.
  • Ensured compliance with all applicable laws related to employment practices within the region.
  • Participated in job fairs throughout the year to recruit qualified candidates for open positions in the region.

Education

Bachelor of Arts - Healthcare Administration

Ashford University
Chandler, AZ
04-2012

Associate of Science - Criminal Justice

South Georgia State College
Douglas, GA
03-2010

Diploma - Information And Office Technology

Wiregrass Georgia Technical College
Valdosta, GA
03-1995

Skills

  • Social Media Recruiting
  • Workforce Planning
  • Diversity and Inclusion Initiatives
  • Contractor Management
  • Applicant Tracking Systems
  • Data-Driven Decision-Making
  • Recruitment
  • Building Partnerships

Timeline

Talent Acquisition Partner

Premise Health
01.2018 - 03.2023

Customer Service Representative

Ehealthscreenings
08.2017 - 01.2018

Area Supervisor

ResCare Residential Services
01.2017 - 08.2017

Regional Manager

Pineland Behavioral Health
10.2015 - 01.2017

Bachelor of Arts - Healthcare Administration

Ashford University

Associate of Science - Criminal Justice

South Georgia State College

Diploma - Information And Office Technology

Wiregrass Georgia Technical College

Similar Profiles

CREATE PROFILE
Melissa Wright