Melissa Wright
Lake Orion
Summary
Detail-oriented and dependable remote Customer Service professional with 10+ years of experience in multi-channel communication, data entry, appointment scheduling, billing, and policy processing. Recognized for consistently exceeding customer satisfaction goals, maintaining meticulous documentation, and adapting to high-volume workloads in remote environments. Skilled in leveraging remote platforms, collaborating across teams, and providing empathetic support with precision.
Overview
25
25
years of professional experience
Work History
Remote Customer Service & Field Support Agent
Aptive Environmental Pest Control
01.2021 - 02.2025
- Delivered multi-channel customer service via phone and chat, earning top satisfaction ratings
- Documented inquiries, resolutions, and account updates using company CRM systems
- Provided exceptional customer support by addressing pest control inquiries and service requests.
- Managed a high volume of service requests from clients, utilizing strong organizational skills to prioritize tasks accordingly.
Remote Customer Service Representative
TTEC
11.2019 - 12.2020
- Assisted clients with prescription plans, order placements, and policy questions
- Accurately recorded interactions in internal systems and maintained policy documentation
- Resolved customer complaints empathetically while collaborating with remote peers
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front Desk Attendant
Great Lakes Athletic Club
12.2015 - 10.2019
- Oversaw daily front desk workflows, ensuring adherence to club policies and procedures.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Front-End Customer Service
Hole In One
03.2013 - 11.2015
- Oversaw daily operations including customer order intake
- Coordinated custom orders and created documentation for records
- Maintained organized files and ensured timely response to client requests
- Demonstrated respect, friendliness and willingness to help wherever needed.
Outside Business Sales Representative
Sam's Club
07.2011 - 01.2013
- Fostered relationships with business clients and presented membership benefits
- Closed new business memberships through persuasive outreach and follow-ups
- Tracked industry trends and documented client interactions to inform future campaigns
- Conducted product demonstrations for business customers, enhancing product knowledge.
Customer Service / Administrative Assistant
Allstate Insurance
08.2009 - 07.2011
- Processed customer policy applications, updates, and insurance claims
- Delivered timely and respectful service while resolving customer issues
- Managed communication between clients and insurance agents, ensuring accurate information delivery.
- Managed high-volume calls and email queries to provide prompt assistance to customers.
Customer Service / Administrative Assistant
Farm Bureau Insurance
12.1999 - 06.2009
- Maintained thorough records of customer claims, policy changes, and communications
- Supported office staff through precise document management and organization
- Resolved customer inquiries with a focus on accuracy, fostering trust in services provided.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School Diploma -
Holly High School
Holly, MI06.1998
Skills
- Remote Customer Support (Phone, Chat, Email)
- Appointment Scheduling & Multi-Line Phone Systems
- Data Entry & Records Management
- Billing & Payment Processing
- Microsoft Office Suite & CRM Tools
- Conflict Resolution & Problem Solving
- Remote Work Platforms & Collaboration Tools
- Time Management & Team Coordination
Timeline
Remote Customer Service & Field Support Agent
Aptive Environmental Pest Control
01.2021 - 02.2025
Remote Customer Service Representative
TTEC
11.2019 - 12.2020
Front Desk Attendant
Great Lakes Athletic Club
12.2015 - 10.2019
Front-End Customer Service
Hole In One
03.2013 - 11.2015
Outside Business Sales Representative
Sam's Club
07.2011 - 01.2013
Customer Service / Administrative Assistant
Allstate Insurance
08.2009 - 07.2011
Customer Service / Administrative Assistant
Farm Bureau Insurance
12.1999 - 06.2009
High School Diploma -
Holly High School
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