Rhonda Douglas
135 Holly Pointe,GA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
27
27
years of professional experience
Work History
Card Services Specialist
Robins Financial Credit Union
06.2003 - 10.2025
- Processed card applications, ensuring compliance with internal policies and regulatory standards.
- Assisted members with card-related inquiries, enhancing customer satisfaction through effective communication.
- Managed fraud detection efforts, safeguarding member accounts through proactive monitoring and analysis.
- Collaborated with cross-functional teams to streamline card services processes, improving operational efficiency.
- Reconcile all GLs and concerning POS Transactions,
- Serve as primary contact for incoming phone calls and emails.
- Deliver high level of quality service (both internally& externally),including timely & professional response to Member Service areas.
Teller
Robins Financial Credit Union
08.1998 - 06.2003
- Processed customer transactions accurately and efficiently, ensuring a positive banking experience.
- Assisted members with account inquiries and resolved issues promptly to enhance customer satisfaction.
- Maintained cash drawer integrity through meticulous balancing and reconciliation procedures.
- Educated members about various financial products and services to promote informed decision-making.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Northside High School
Warner Robins, GA05-1988
Skills
- Client relationship building
- Collections experience
- Cash handling expertise
- Dispute resolution
Timeline
Card Services Specialist
Robins Financial Credit Union
06.2003 - 10.2025
Teller
Robins Financial Credit Union
08.1998 - 06.2003
Northside High School