Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Wrightsman

Helena,AL

Summary

Dynamic professional with extensive experience in customer service at Lowes Home Improvement, excelling in conflict resolution and relationship building. Proven sales expertise and critical thinking skills led to increased customer loyalty and repeat business. Adept at leveraging product knowledge to deliver tailored solutions, enhancing overall client satisfaction and retention.

Overview

7
7
years of professional experience

Work History

Customer Service Representative / Cashier

Lowes Home Improvment
03.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.

Real Estate Agent

Keller Williams
09.2022 - 08.2024
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.

Realtor

Wisconsin Properties Realty LLC
02.2018 - 06.2020
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Communicated with clients to understand property needs and preferences.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Prepared and presented contracts and other legal documents to clients.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Generated leads for sales and rental properties through cold calls and referrals.

Education

Associate Of Science - Science

Burlington Community College
Pemberton, NJ

High-school Diploma -

Northern Burlington Regional High-school
Columbus, NJ
06.2004

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Delivery scheduling
  • Document control
  • Sales expertise
  • Customer education

Languages

Spanish
Limited Working

Timeline

Customer Service Representative / Cashier

Lowes Home Improvment
03.2023 - Current

Real Estate Agent

Keller Williams
09.2022 - 08.2024

Realtor

Wisconsin Properties Realty LLC
02.2018 - 06.2020

Associate Of Science - Science

Burlington Community College

High-school Diploma -

Northern Burlington Regional High-school

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Melissa Wrightsman