Summary
Work History
Education
Certification
Skills
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Melissa Wyant

Senior Customer Experience Professional
Columbus,OH

Summary

Results-oriented Senior Customer Success Manager, with over 5 years of experience managing full order lifecycles, optimizing logistics workflows, and driving process improvements across manufacturing and B2B environments. Skilled in onboarding and implementation, leveraging SAP and Salesforce CRM to optimize the customer experience and identify expansion opportunities. Proven track record of improving renewal rates, reducing churn, and recovering at-risk accounts through proactive engagement and cross-functional collaboration.

Work History

Sr. Customer Account Partner

Univar Solutions
Dublin, Ohio
04.2022 - Current
  • Managed 100+ national B2B accounts through proactive order management, maintaining 85%+ retention while ensuring accurate pricing, lead times, and OTIF delivery.
  • Partnered with Supply Chain, Logistics, and Sales teams to resolve customer issues, credits, and deductions, driving customer satisfaction and compliance.
  • Optimized order workflows and communication using Salesforce, SAP, and Wastebits—reducing process inefficiencies by 90%.
  • Developed Excel dashboards tracking KPIs (fill rate, response time, CSAT), supporting data-driven decisions and root cause analysis.
  • Collaborated cross-functionally to improve end-to-end order-to-cash visibility and reduce fulfillment delays.

Customer Service Representative

Multi-Plastics Inc.
Lewis Center, OH
10.2020 - 04.2022
  • Oversaw the full order lifecycle for 200+ global accounts, processing 30–50 orders daily with 98% accuracy and adherence to customer SLAs.
  • Partnered with warehousing and logistics teams to ensure on-time, in-full deliveries and inventory alignment.
  • Managed ERP data migration between MXP and Salesforce, improving order visibility and fulfillment efficiency.
  • Resolved order discrepancies and chargebacks through cross-functional coordination and proactive communication.
  • Increased retention by 80% through responsive service, issue resolution, and customer relationship management.

Lead Preschool Teacher

Little Dreamers, Big Believers LLC
Columbus, OH
02.2016 - 03.2020
  • Managed a classroom of 28 children on a team of four, promoting social, emotional, and cognitive development.
  • Designed individualized development plans—strengthening organizational and leadership skills applicable to team coordination and operations.

Education

Child Development Associate - Coursework in communication, behavioral psychology, and program planning

Columbus State Community College
Columbus, Ohio

Certification

  • Child Development Associate (CDA), Columbus State Community College - 2018
  • SheCodes Basics, SheCodes - 2022
  • RCRA/DOT, Univar Solutions - 2024, 2025

Skills

  • Order Management
  • Customer Supply Chain
  • ERP Systems (SAP)
  • Root Cause Analysis
  • Process Improvement
  • Inventory Management
  • KPI Reporting
  • Excel (Pivot Tables, Dashboards)
  • Cross-Functional Collaboration
  • Disputes & Credit Resolution
  • Customer Relationship Management
  • Continuous Improvement
  • Salesforce expertise
  • Data analysis
  • Supply chain coordination

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Websites

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Melissa WyantSenior Customer Experience Professional
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