Shawn Hadley
Louisville,KY
Summary
Visionary individual skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes while increasing efficiency. Motivational leader with exemplary communication skills and experience in diverse retail environments.
Overview
12
12
years of professional experience
Work History
Consumer Service Operations Representative 2
Humana
Louisville, Kentucky
09.2024 - Current
• Customer Representatives specializing in Insurance Customer Experience
• Bridging the gap between medicare/medicaid education
• Dealing with all of United States and the eligibility of various programs assistance for Humana members
• Very knowledgeable with insurance education and Medicare/Medicaid members that have Humana insurance
• Skilled in performing the application process for these programs as well as Low Income Subsidy (Extra Help) benefits offered through the Social Security Administration Skills:
Assistant Store Manager
Levi's Strauss & Co
Simpsonville, KY
12.2015 - Current
- Maintain positive customer relationships.
- Manage opening and closing procedures.
- Supervise staff and support development.
- Interview and train associates.
- Rotate merchandise.
- Process payments.
- Verify inventory.
- Approve payroll submissions.
- Review sales reports.
- Evaluate operations and forecast needs.
Retail Store Manager
Journeys Shoe Store
Lexington, KY
06.2013 - 12.2015
- Managed store organization.
- Trained team.
- Resolved customer issues.
- Improved productivity.
- Coached employees.
- Managed inventory.
- Optimized displays.
- Assisted customers.
- Maintained schedules.
- Submitted inventory and reports.
Education
BBA - Business Administration
Union College
Barbourville, KY05.2011
BBA - Business Management
Union College
Barbourville, KY05.2011
Skills
- Sales Tracking
- Management
- Team Building
- Time Management
- Inventory Control
- Store Opening and Closing
- Microsoft Office
- Records Organization and Management
- Microsoft Outlook
- Problem Anticipation and Resolution
- Business Leadership
- Sales Promotion
- Assignment Delegation
- Hiring and Training
- Financial Management
- Project Management
- Administrative Management
- Customer Service
- Excel Education
- Medicare/Medicaid Experience
- Strong knowledge of Humana policies and CMS guidelines
- Call auditing and quality monitoring experience
- Skilled in constructive feedback and coaching
- Strong time management
- Adaptability in policy driven environments
- Consistent performance exceeding expectations
- Data driven decision making
- Multi system navigation
Awards
- Manager in Training of the Year, 2014, Journeys
- Manager in Training of the Year, 2018, Levi's
Timeline
Consumer Service Operations Representative 2
Humana
09.2024 - Current
Assistant Store Manager
Levi's Strauss & Co
12.2015 - Current
Retail Store Manager
Journeys Shoe Store
06.2013 - 12.2015
BBA - Business Administration
Union College
BBA - Business Management
Union College