Melissa Wynne
Salado,USA
Summary
Experienced professional with over 30 years in financial services, specializing in business analysis and product ownership. I am skilled in capturing and documenting user and business requirements for client-server and web applications. Proven ability to manage and prioritize product backlogs to meet stakeholder objectives. A confident business analyst known for working independently, communicating clearly, attention to detail, and applying strong analytical skills to solve complex problems. Trusted by clients and peers. Collaborative across teams—clients, vendors, developers, and QA.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Business Analyst / Product Owner
Fiserv
06.1994 - 10.2024
- Experienced in all functional aspects of a financial institution, nurturing client relationships and developing new system features and integrations for a multi-tenant credit union core account processing application with extensive API interface functionality.
- In-depth financial business knowledge in Teller, Member Services, Cross Sell, Activity Tracking, Account Origination, Lending, Certificates, IRAs, Operations including ACH + Share Draft, Self Service including Online Banking, ATM/Debit and Audio Response, Reporting, Compliance, and other business areas.
- As an Implementation Specialist, worked directly with credit unions, third party vendors, and other Fiserv employees installing new products and services. Provided application training and support.
- As a Business Analyst, Senior, conducted client interviews and led steering committees to understand business needs, collaborated with vendors, researched options, and designed complex solutions to seamlessly integrate into an existing application leveraged by five hundred credit unions. In addition, responsible for onboarding, training, and mentoring new co-workers.
- Consultant for multiple scrum teams using extensive knowledge and experience to guide on shore and offshore business analysts, developers and quality assurance with processing logic, system impact and brainstorming solution for multiple projects simultaneously from initiation to project closure.
- Participant in annual Fiserv Users Conference as presenter for new products during breakout sessions, led educational workshops and presented product roadmap at user board meetings.
- Provided support to client relationship managers, account managers, product managers and customer service to resolve client issues or help with contract renewal.
Skills
- Strong analytical skills
- Agile framework expertise
- Product backlog management
- Customer engagement
- User story creation
- Feature prioritization
- Sprint planning
- Requirements elicitation
- Release planning
- Business analysis
- Software development lifecycle
- Stakeholder collaboration
- Team facilitation
- Cross-functional coordination
- Agile frameworks
- Design thinking
- Product planning
- Problem identification
- User acceptance testing
- Agile methodology
- Scrum methodology
- Key relationship development
- Stakeholder relationship management
- Product lifecycle management
- Product issue resolution
- Problem resolutions
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Project team coordination
- Organizational skills
- Team leadership
- Effective communication
- Task prioritization
- Team building
- Relationship building
- Project tracking
- Technology implementation
- Coaching and mentoring
- Interpersonal skills
- Client relations
- Analytical thinking
- Conflict resolution
- Communication planning
- Public speaking
- Documentation and reporting
- Schedule management
- Quality assurance
- Written communication
- Critical thinking
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Certification
- Certified Scrum Product Owner, Mountain Goat Software Issued 2022
- Tricentis Automation Specialist Level 1, Issued 2020
- Tricentis Automation Specialist Level 2, Issued 2020
Timeline
Business Analyst / Product Owner
Fiserv
06.1994 - 10.2024
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