Melissa Yang
Lawrenceville,GA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
SHIFT LEAD
Panda Express
09.2017 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Front Desk Receptionist
Fresno Special Education
01.2022 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
PACKER
Thred Up
12.2022 - 04.2023
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Collaborated with team members to achieve daily goals and meet company objectives.
Education
FRESNO STATE UNIVERSITY
05.2022
CLOVIS HIGH SCHOOL
05.2019
Skills
- Decision-making capabilities
- Employee Training
- Guest service
- Customer Service
- Time Management
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Office Organization
- Oral and writing communication
- Hospitality services
- Active Listening
- Critical Thinking
Timeline
PACKER
Thred Up
12.2022 - 04.2023
Front Desk Receptionist
Fresno Special Education
01.2022 - 09.2022
SHIFT LEAD
Panda Express
09.2017 - Current
FRESNO STATE UNIVERSITY
CLOVIS HIGH SCHOOL
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