Melissa Yates
Overland Park
Summary
- Patient-centered professional with a collaborative approach to assess, plan, facilitate and advocate for options and services. Backed by healthcare industry and call center experience and accustomed to working with vulnerable populations. Communicate effectively in order to meet individual needs and coordinate available resources in order to promote quality outcomes.
- Able to work in a deadline-driven environment and meet company guidelines for productivity and quality.
- Function independently with minimal direction and guidance.
- Microsoft Office Applications: MS Excel | MS Word | MS PowerPoint | MS Outlook | MS Teams.
- Communication Platforms: Zoom | Skype | Typing Speed: 36 WPM.
Flexible hard worker ready to learn and contribute to team success.
Trained professional attentive to children's needs and experienced in working with different ages. Dependable in following good safety practices, facility requirements and parent wishes. Cares about student wellbeing and growth.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Lead Infant/Toddler Teacher
Canterbury Academy at Small Beginnings
Overland Park
03.2024 - Current
- Developed engaging lesson plans for diverse learning styles and developmental stages.
- Facilitated daily activities that promoted social, emotional, and cognitive growth.
- Fostered a safe and nurturing classroom environment for toddlers to explore.
- Collaborated with parents to support children's learning and development goals.
- Trained new staff on classroom procedures and child engagement techniques.
- Assisted in potty training young children when needed.
- Engaged parents in meaningful conversations about their child's growth and development.
- Provided support for children who had difficulty adjusting socially or emotionally within the group setting.
- Taught children foundational skills in colors, shapes and letters.
- Monitored toddlers' behavior closely to ensure safety at all times.
- Incorporated sign language into daily routines in order to foster communication skills among nonverbal toddlers.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Maintained accurate records of children's attendance, progress, and health concerns.
- Evaluated individual progress through observation and documentation of milestones.
- Sanitized toys, equipment, supplies and surfaces regularly.
- Assisted with diaper changes and assisted children with toileting needs when necessary.
- Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child.
- Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.
Home Health Aide (part time)
Phenix heath care
Overland Park
08.2023 - 05.2024
- Assisted patients with daily living activities to promote independence and comfort.
- Coordinated with family members to ensure consistent care and communication.
- Maintained a clean and safe environment for patients through regular housekeeping tasks.
- Provided companionship and emotional support to enhance patient well-being.
- Documented patient progress and care activities accurately in care logs.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Helped clients move in bed, stand, walk or transfer using gait belt.
LSA (Cytology)
LabCorp
Lenexa
11.2022 - 12.2023
- Accession daily specimens, verify patient information.
- Prepare specimens Per accordance to order, whether that be a thin prep, cellblock, slides or all the above.
- Special stains, afirmas, RPMI send outs, are also done in accordance with orders. Knowledge in the following programs: Xifin, SIS, and COPath.
- Completed day-to-day duties accurately and efficiently.
- Prepared cytology specimens for microscopic examination using standardized protocols.
- Operated laboratory equipment to process and analyze cellular samples efficiently.
- Trained new staff on specimen preparation techniques and laboratory safety protocols.
- Documented and labeled samples accurately for tracking and compliance purposes.
- Processed specimens received from outside sources using established laboratory protocols while adhering to safety standards.
- Identified potential problems with patient samples such as inadequate fixation or poor labeling practices and took corrective action when necessary.
- Evaluated incoming specimens for completeness, noting any discrepancies or missing information on requisitions.
- Maintained a clean and organized work area, including washing and sterilizing equipment between uses.
- Prepared culture media under sterile conditions for use in cultures sent out for further analysis if required.
- Ensured that all slides were labeled according to laboratory protocols before being placed in the appropriate slide file.
- Conducted daily quality control checks on microscope slides, reagents and supplies used for cytology preps.
- Prepared specimens for analysis by centrifuging, staining, mounting and drying of slides prior to review by pathologists.
- Adhered strictly to established quality assurance procedures during every step of the process from specimen collection through final reporting.
Specimen Accessioner
Mawd Pathology
Lenexa
03.2022 - 11.2022
- Processed incoming specimens efficiently for laboratory analysis.
- Verified patient information to ensure accuracy and compliance.
- Maintained organized specimen storage for easy access and retrieval.
- Documented specimen details in the laboratory information system accurately.
- Implemented best practices for safety and quality control in specimen processing.
- Assisted with resolving discrepancies between requisitions and test orders.
- Accurately accessioned specimens into laboratory information systems.
- Ensured accurate entry of data into laboratory information systems.
- Complied with HIPAA regulations concerning privacy of patient information.
Specimen Processor / Forensic Technician
Quest Diagnostics
Lenexa
12.2020 - 12.2021
- Picked up and delivered processed specimens to the laboratory.
- Worked with confidence and accuracy in a timely manner.
- Followed compliance regulations and utilized SAM software.
- Ensured quality and remained flexible to adapt to changing circumstances.
- Processed and prepared specimens for accurate laboratory testing.
- Collaborated with team members to maintain efficient workflow.
- Recorded specimen data into laboratory information systems accurately and efficiently.
- Utilized personal protective equipment while handling biohazardous material safely and securely at all times.
Shipping and Receiving Specialist
Captify Health
Lenexa
03.2018 - 09.2020
- Prepared colonoscopy prep kits for shipment.
- Followed invoice to ensure proper items were packed and completed inventory.
- Met hourly and daily metrics. Prepared Fedex shipments.
- Coordinated inbound and outbound shipments for medical supplies and equipment.
- Processed shipping documents and labels for timely dispatch of products.
- Ensured that all orders were accurately filled with the correct products in a timely manner.
- Operated pallet jack equipment to move pallets of product within warehouse or yard areas.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Weighed mail to determine correct postage.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
Caregiver
Senior Bridge Human
Overland Park
11.2016 - 01.2018
- Assisted with daily living activities and provided companionship.
- Prepared meals, completed housekeeping duties, and transported to medical appointments.
- Provided medication reminders and documented services provided.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship to enhance emotional well-being of clients.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Housekeeper
Home Sweet Home Cleaning Service
Lenexa
03.2016 - 09.2016
- Team-oriented and dedicated to ensuring highest standards were met.
- Prioritized and organized work and followed through to ensure duties were accomplished.
- Maintained confidentiality of client information.
- Maintained cleanliness and organization in residential spaces for clients.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Scrubbed kitchen appliances, countertops and fixtures.
Banking Financial Specialist
CBE Group | Call Center
Overland Park
09.2015 - 12.2015
- Handled inbound and outbound phone calls.
- Informed client of overdue account and solicited payment.
- Authority to offer repayment plans or other assistance which made it easier for debtors to pay their bills.
- Negotiated payment solutions that allowed the debtor to pay off their accounts.
- Scheduled follow-up phone calls as needed, met goals and metrics, and documented call interactions.
- Handled customer complaints and acted with discretion when handling confidential information.
Warehouse Packer
ThermoFisher Scientific
Lenexa
01.2015 - 07.2015
- Packed test tubes into boxes and inspected for quality and quantity.
- Tested levels of liquids in tubes.
- Met hourly packaging goals and entered data of products being packed.
- Operate packaging machinery to ensure efficient workflow.
- Follow safety protocols to ensure a secure work environment.
- Assembled and packed orders according to customer specifications.
Childcare
Antioch Church
Overland Park
01.2009 - 12.2014
- First Volunteered at the age of 13, then went into receiving pay at the age of 16.
- Worked with children thru ages infant to elementary.
- Assisted as needed, played and prepared snack and provided entertainment.
- Provided childcare for children of all ages in a safe, nurturing environment.
Retail Cashier / Customer Service
Goodwill of Western Missouri and Eastern Kansas
Overland Park
11.2013 - 08.2014
- Greeted patrons, counted down cash drawers, and provided excellent customer service.
- Completed sales transactions, processed payments, operated cash register, and price checked.
- Greeted customers in a friendly and professional manner.
Education
Associate of Applied Science - Health and Human Services
Ultimate Medical Academy
01.2020 - 01.2022
High School Diploma -
Shawnee Mission West High School
08.2009 - 01.2013
Skills
- Advocacy
- Healthcare Delivery
- Vulnerable Populations
- Crisis Response
- Behavioral Health Intervention
- Evaluation Methods
- Community Resources
- Public and Community Health Systems
- Interview Techniques
- Delivery of Services
- Social Programs
- Wellness
- Self-Care
- Family Dynamics’s
- Cultural Diversity
- Human Behavior
- Values and Ethics
- Medical Terminology
- HIPAA Compliance
- Interpersonal Professional Communications
- Allied Healthcare
- Health and Human Services
- Sign language integration
- Safety and hygiene practices
- Child development knowledge
- Time management
- Age-appropriate activities
- Classroom organization
- Curriculum planning
- Gross motor skills support
- Special needs experience
- Parent-teacher communication
- Positive reinforcement
- Montessori methodology
Volunteer Experience
SPCA, Shawnee, KS, 06/01/19, 11/01/19, Kennel Volunteer, Monitored and looked after pets., Washed and cleaned up after animals and handled situations with grace and respect., Provided other services such as walking, playtime, and grooming services.
Key Qualifications
- Advocacy
- Counseling
- Case Management
- Social Services
- Healthcare Delivery
- Vulnerable Populations
- Pathophysiology
- Crisis Intervention
- Crisis Response
- Intervention Strategies
- Behavioral Health Intervention
- Evaluation Methods
- Community Resources
- Public and Community Health Systems
- Program Planning
- Interview Techniques
- Delivery of Services
- Program Management
- Social Programs
- Wellness
- Self-Care
- Family Dynamics
- Diversity
- Cultural Diversity
- Human Behavior
- Social Welfare
- Values and Ethics
- Medical Terminology
- HIPAA Compliance
- Interpersonal Professional Communications
- Allied Healthcare
- Health and Human Services
- Anatomy & Physiology
Timeline
Lead Infant/Toddler Teacher
Canterbury Academy at Small Beginnings
03.2024 - Current
Home Health Aide (part time)
Phenix heath care
08.2023 - 05.2024
LSA (Cytology)
LabCorp
11.2022 - 12.2023
Specimen Accessioner
Mawd Pathology
03.2022 - 11.2022
Specimen Processor / Forensic Technician
Quest Diagnostics
12.2020 - 12.2021
Associate of Applied Science - Health and Human Services
Ultimate Medical Academy
01.2020 - 01.2022
Shipping and Receiving Specialist
Captify Health
03.2018 - 09.2020
Caregiver
Senior Bridge Human
11.2016 - 01.2018
Housekeeper
Home Sweet Home Cleaning Service
03.2016 - 09.2016
Banking Financial Specialist
CBE Group | Call Center
09.2015 - 12.2015
Warehouse Packer
ThermoFisher Scientific
01.2015 - 07.2015
Retail Cashier / Customer Service
Goodwill of Western Missouri and Eastern Kansas
11.2013 - 08.2014
High School Diploma -
Shawnee Mission West High School
08.2009 - 01.2013
Childcare
Antioch Church
01.2009 - 12.2014