Melissa Yerdon
Redfield,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Claims Specialist
Health Advocate
10.2020 - 12.2023
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Followed up with customers on unresolved issues.
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
Senior Billing Representative
Connextcare
08.2015 - 10.2020
- Customer Service
- Insurance Payment Posting
- Corrected Claims Submission
- Contacted insurance carriers
Education
Medical Receptionist/Billing - Medical
Oswego County BOCES
Mexico, NY1998
High School Diploma -
Pulaski Academy & Central School
Pulaski, NY06.1994
Skills
- Claims
- Claims Processing
- Claims Investigation
- Verbal Communication
- Decision-Making
- Organizing and Prioritizing Work
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Eligibility Determination
Timeline
Claims Specialist
Health Advocate
10.2020 - 12.2023
Senior Billing Representative
Connextcare
08.2015 - 10.2020
Medical Receptionist/Billing - Medical
Oswego County BOCES
High School Diploma -
Pulaski Academy & Central School
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