Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Yerdon

Redfield,NY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Claims Specialist

Health Advocate
10.2020 - 12.2023
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Followed up with customers on unresolved issues.
  • Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.

Senior Billing Representative

Connextcare
08.2015 - 10.2020
  • Customer Service
  • Insurance Payment Posting
  • Corrected Claims Submission
  • Contacted insurance carriers


Education

Medical Receptionist/Billing - Medical

Oswego County BOCES
Mexico, NY
1998

High School Diploma -

Pulaski Academy & Central School
Pulaski, NY
06.1994

Skills

  • Claims
  • Claims Processing
  • Claims Investigation
  • Verbal Communication
  • Decision-Making
  • Organizing and Prioritizing Work
  • Customer Service
  • Attention to Detail
  • Teamwork and Collaboration
  • Eligibility Determination

Timeline

Claims Specialist

Health Advocate
10.2020 - 12.2023

Senior Billing Representative

Connextcare
08.2015 - 10.2020

Medical Receptionist/Billing - Medical

Oswego County BOCES

High School Diploma -

Pulaski Academy & Central School

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Melissa Yerdon