Melissa Young

• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Computerized office activities, maintained customer communications and tracked records through delivery.
• Entered and maintained departmental records in company database.
• Collected, validated and distributed information to employees.
• Managed agendas and calendars, boosting productivity and improving organizational initiatives.
• Oversaw successful planning and execution of staff meetings, parties and events.
• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
• Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
• Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.
• Drove workflow improvements by streamlining processes.
• Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
• Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting.
• Maximized branding outreach by facilitating marketing initiatives.

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Compared vendor prices and negotiated for optimal savings.
• Evaluated employee records and productivity to complete employee evaluations.
• Developed standard operating procedures for all administrative employees.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Sourced vendors for special project needs and negotiated contracts.
• Prepared meeting materials and took clear notes to distribute to stakeholders.
• Maintained CRM database with customer updates and report generation.
• Oversaw quality control and productivity rates to increase revenue and production times.

Training and Consulting with medical offices on billing procedures and Lytec Medical Software

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Compared vendor prices and negotiated for optimal savings.
• Evaluated employee records and productivity to complete employee evaluations.
• Sourced vendors for special project needs and negotiated contracts.
• Oversaw quality control and productivity rates to increase revenue and production times.

Basic mangerial duties at Double Oak Family Medicine until the physicians had an opportunity to purchase the practice.

Maintaining clerical and clinical staff.

Posting all daily charges and payments to accounts receivable software as well as filing insurance and following up on any claims not paid.

Calculating payroll and making daily bank deposit.

Assisting physicians with vitals, minor surgeries, and lab duties (CBC's, rapid strep tests, venipuncture, and giving IM injections) in absence of nursing and lab personnel.

Handled all collections and filing of Insurance on all patient accounts.

Brought up and shut down computer system daily.

Purged old data monthly and yearly.

Follow up on all patient accounts over 60 days old.

Handled accounts receivables for 3 medical practices.

Entered daily charges and payments.

Made bank deposits.

Spoke with patients regarding accounts and collected past due amounts.

Balanced all accounts receivable reports monthly.

Posted premiums and made daily deposits to report to owner.

Provided customer service for unpaid claims inquiries.

Answered switchboard.