Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Melissa Young

Citrus Heights,California

Overview

10
10
years of professional experience
1
1
Certification

Work History

Family Approval Coordinator

FosterHope Sacramento
03.2023 - Current
  • Engage with individuals from diverse backgrounds in person and via phone to inform and guide them through the process of becoming resource parents.
  • Co-facilitate resource family information meetings and paperwork training sessions for those interested in fostering.
  • Assist resource family applicants with the paperwork process to become resource parents and maintain files of onboarding families.
  • Support recruitment and social justice efforts by representing the organization at community outreach and advocacy events.
  • Oversee compliance of resource family files through detailed report analysis and physical file audits, ensuring all documentation meets state and agency requirements.
  • Register individuals in the CDSS Guardian fingerprinting system and follow up to obtain background clearances.
  • Developed and regularly utilize digital project management system as an organizational tool for data tracking and multi-staff communication documentation.

Social Services Case Manager/Supervisor

The Salvation Army Roseville Corps
05.2022 - 01.2023
  • Conducted interviews with clients receiving rent and utility assistance and processed the coordinating paperwork.
  • Assisted individuals and families, including refugees, with enrolling in monthly USDA food box program, oftentimes utilizing translator apps if language barriers existed.
  • Provided oversight and monitoring of multiple funding contracts using Microsoft Excel spreadsheets.
  • Utilized multiple software programs regularly for grant reporting, data entry, scheduling appointments, and virtual meetings.
  • Prioritized responsibilities while managing several tasks concurrently while remaining flexible to meet departmental demands and deadlines.
  • Provided phone support for subordinate social services worker in order to deescalate challenging situations as needed.
  • Collaborated with other businesses and community organizations to address homelessness in South Placer County.
  • Contributed to the completion of performance review for direct report, offering input on strengths and areas for growth.
  • Initiated and led the collaboration with banking professionals to deliver a financial literacy course for the community.

Case Manager - Masters

Telecare Corporation
11.2021 - 03.2022
  • Provided intensive case management services to program members with complex mental health needs in order to prevent or reduce inpatient psychiatric hospitalization.
  • Assessed members for suicidality and implemented crisis intervention protocol as appropriate.
  • Conducted home visits and supported members emotionally while counseling through challenging situations.
  • Assisted members with navigating complex healthcare system by communicating with pharmacy and psychiatric providers.
  • Collaborated with social workers and nurses for the purpose of updates and mutual exchange of information while protecting confidential information according to HIPAA policies.


Team Lead/Community Health Worker

Cal Voices
03.2015 - 09.2021
  • Provided leadership and oversight to a team of four individuals, providing encouragement and support using a strength-based perspective.
  • Facilitated team meetings, addressing organizational policies and procedures as appropriate.
  • Approved and tracked time off requests and time sheets.
  • Reviewed and submitted reimbursement requests while collaborating with program manager to stay within budget parameters.
  • Analyzed applications and resumes, wrote interview questions, scheduled and facilitated job interviews of potential candidates.
  • Managed a caseload of up to fifty-five diverse vulnerable individuals and helped them navigate complex healthcare system.
  • Documented all services provided in electronic medical record system.
  • Referred clients and/or family members to local community resources.
  • Trained other community health workers and clinicians in a group setting on computer database referral system.

Education

Administrative Health Care Management Certificate -

San Joaquin Valley College
2009

Master of Social Work -

California State University
1999

Bachelor of Arts - Social Work

California State University
1997

Skills

    Perinatal Mental Health Advocacy Day: California State Capitol (Survivor Participant: April 2025)

    Journey of Hope: Sacramento County (Writer Participant: December 2017, October 2018, October 2024; Accepted as Artist for October 2025)

Accomplishments

Medi-Cal Peer Support Specialist

December 2023 - December 2025

#MPSS-VGRUHL


Art Therapy Practitioner

May 2025

#NCCAP5028814-24NT

Certification

Peer/Social Support Webinar Series

Postpartum Support International (May 2025)


Maternal Mental Health Add-On Training for State-Certified Peer Support Specialists

Policy Center for Maternal Mental Health (October 2024)


Certified WRAP (Wellness Recovery Action Plan) Facilitator Training (2016)


Whole Health Action Management Training (2015)

Timeline

Family Approval Coordinator

FosterHope Sacramento
03.2023 - Current

Social Services Case Manager/Supervisor

The Salvation Army Roseville Corps
05.2022 - 01.2023

Case Manager - Masters

Telecare Corporation
11.2021 - 03.2022

Team Lead/Community Health Worker

Cal Voices
03.2015 - 09.2021

Administrative Health Care Management Certificate -

San Joaquin Valley College

Master of Social Work -

California State University

Bachelor of Arts - Social Work

California State University

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Melissa Young