Summary
Work History
Education
Skills
Yoga, Pilates, Meditation
Timeline
Generic

Melissa Youngelman

Easton,PA

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Front Desk Administration

Northampton Country Club
  • Gained hands on experience and insight to all facets of country club operations, including management, club operations, front desk administration, and food and beverage
  • Ensure efficient guest reservations, and guest service
  • Greet and check in members
  • Log reservations in spreadsheets in Excel
  • Flexibility to respond to a range of different work situations
  • Take and confirm dinner and lunch reservations over the phone, and email
  • Monitoring phone calls regarding future employment, reservations, and memberships
  • Created graphic design layouts for placemat menus during COVID-19.

Marketing

Indiana University of Pennsylvania
  • Created Ads on Facebook Marketplace and Instagram for student housing.

Book Keeper

Lehigh Supply Appliance
  • Monitor phones
  • Customer Service
  • Deal with tax exemptions
  • Process payments
  • Mail out invoices
  • Keep track of inventory.

Office Manager

The Skin Clinic
  • Managed daily operations, ensuring a smooth and efficient workflow
  • Exceptional customer service by handling phone calls, responding to inquiries, and resolving client issues
  • Scheduled and coordinated appointments, optimizing the calendar to maximize client satisfaction
  • Processed payments, handling billing inquires and managed financial transactions with accuracy
  • Supervised and trained front desk staff, fostering a team oriented environment
  • Implemented office policies and procedures to enhance operational efficiency
  • Maintained client records
  • Assisted in marketing efforts, including social media management and promotional activities
  • Ordered and managed inventory of office supplies and products.

Education

Bachelor of Science Hospitality Management -

Indiana University of Pennsylvania
01.2020

Freedom High School
01.2016

Skills

  • Customer Service
  • Scheduling and Appointment Management
  • Payment Processing and Billing
  • Team Leadership and Training
  • Office Administration
  • Communication
  • Marketing and Social Media Management
  • Inventory Management
  • Problem Solving
  • Efficiency
  • Office Administration Competence
  • Front Desk Reception Abilities

Yoga, Pilates, Meditation

I love yoga, Pilates, and meditation because they offer a perfect balance of mind and body connection. Yoga and Pilates keep me strong, flexible, and grounded, while meditation helps me find inner calm and focus. Together, they create a sense of harmony and well-being that enriches both my physical health and mental clarity. These practices are my go-to for staying balanced, energized, and centered in a busy world.


Recently certified Pilates Instructor for mat and reformer.

Timeline

Front Desk Administration

Northampton Country Club

Marketing

Indiana University of Pennsylvania

Book Keeper

Lehigh Supply Appliance

Office Manager

The Skin Clinic

Bachelor of Science Hospitality Management -

Indiana University of Pennsylvania

Freedom High School

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Melissa Youngelman