Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Melissa Yovanno

Jacksonville,FL
Melissa Yovanno

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Motivated business professional bringing [Number] years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Creative Business Owner with exceptional background spent in [Industry]. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Results-driven [Job Title] with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
years of professional experience

Work History

Self-employeed

SpaLife Esthetics Owner LME, CBW, CMA
02.2013 - Current

Job overview

  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Discovered areas of improvement by generating quarterly operational and sales reports.

Phlebotomy Training Specialists

Lead Instructor
11.2019 - 12.2022

Job overview

  • Taught hands-on and didactic portions of lab-based courses in adherence with IEC standards for curriculum development.
  • Coached students on individual level with patience and positive reinforcement.
  • Maintained up-to-date [State] Phlebotomy Technician certification to sustain program relevance.
  • Trained students in industry-leading sanitation and hygiene protocol to improve career readiness.
  • Upheld classroom rules and regulations according to campus and department guidelines.
  • Devised plans to support personal growth and improvement for sustained success both within and after program.
  • Gathered and reported attendance records according to school and program protocols.
  • Supported students with one-on-one coaching in career pursuits and post-program next steps.
  • Interpreted and composed instructions in various forms using software, written communication and hand-drawn diagrams.
  • Taught vein selection and blood extraction protocol in real-time with demonstration materials and in clinical settings.
  • Consulted with management about students in danger of not passing classes.
  • Conducted clinical simulations and provided feedback for each individual student.
  • Instructed and coached students to help overcome academic issues and personal challenges.
  • Kept up-to-date with journals and publications to maintain awareness of trends in field and provide robust lesson content.
  • Provided educational lectures and facilitated discussions on weekly basis.
  • Provided immediate and constructive feedback to students individually and as group.
  • Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.

Lifestyle Cell Therapy

National Quality Director
01.2018 - 05.2019

Job overview

  • Determined quality department standards, practices, and procedures.
  • Established and tracked quality department goals and objectives.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Inspected products and worker progress throughout production.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Reported production malfunctions to managers and production supervisors.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.

Advanced Dermatology & Plastic Surgery

Medical Esthetician, Medical Assistant
02.2014 - 03.2018

Job overview

  • Fostered friendly, warm, and exceptional customer experience.
  • Welcomed clients arriving for appointments.
  • Analyzed skin condition and made appropriate product recommendations.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Sterilized equipment for patient treatments.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Advised clients on proper home-care regimens.
  • Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Stocked treatment rooms with proper supplies.
  • Recommended retail products for at-home use.
  • Educated patients on treatment options.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Performed consultations for patients before scheduling treatments.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Discussed procedures and treatment options with clients.
  • Suggested appropriate therapy based on current health of client.
  • Educated guests on current promotions, events and services within store or salon.
  • Explained benefits of skin care products to clients.
  • Performed special anti-oxidant, acne, and microdermabrasion facial services.
  • Recommended and performed microdermabrasion, peels and laser treatments.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Cleansed, exfoliated and moisturized customer skin.
  • Handled busy schedules and stayed on top of key deadlines.
  • Created repeat business by developing long-term relationships with regular customers.
  • Reinforced customer selections by reviewing use and benefits of chosen products.
  • Practiced new makeup application techniques and color combinations to promote various makeup brands.

Education

Southeastern College
Jacksonville, FL

Florida State License from Para-Medical Esthetics
06.2012

University Overview

  • Awarded Certificate of Excellence
  • 4.0 GPA

Southern New Hampshire University
Hooksett, NH

Bachelor of Business Administration
06.2009

University Overview

  • 4.0 GPA


  • The national society of leadership and success Member
  • Sigma Alpha Pi Member

Sawyer College of Business
Cleveland, OH

Ohio State Certification from Medical Assisting
06.1995

University Overview

Skills

  • Adobe Systems Adobe Creative Cloud
  • Microsoft Internet Explorer
  • Financial Statements
  • Business Administration
  • Microsoft Office
  • Coaching and Mentoring
  • Business Planning
  • Budget Development
  • Manage Budgets
  • Sales Activities
  • Quality Management Systems
  • Corporate Social Responsibility

Accomplishments

Accomplishments

Saint Augustine Florida Recipient of Civic Recognition Award- Recognized for acts of kindness

Timeline

Lead Instructor
Phlebotomy Training Specialists
11.2019 - 12.2022
National Quality Director
Lifestyle Cell Therapy
01.2018 - 05.2019
Medical Esthetician, Medical Assistant
Advanced Dermatology & Plastic Surgery
02.2014 - 03.2018
SpaLife Esthetics Owner LME, CBW, CMA
Self-employeed
02.2013 - Current
Southeastern College
Florida State License from Para-Medical Esthetics
Southern New Hampshire University
Bachelor of Business Administration
Sawyer College of Business
Ohio State Certification from Medical Assisting
Melissa Yovanno