Operations Executive
United Pro Detailers
West Palm Beach, FL
06.2010 - Present
- Created reports on performance metrics such as inventory levels, production output, customer service ratings.
- Maintained accurate records of operational data and documents for audit purposes.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Ensured compliance with industry regulations and standards.
- Collaborated with senior management team on strategic planning initiatives related to operations activities.
- Identified cost savings opportunities through process optimization initiatives.
- Established policies and procedures for day-to-day operations that comply with company standards and regulations.
- Managed the procurement of materials needed for daily operations.
- Communicated with departmental leaders to identify and solve daily operations issues.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Structured HR consulting services to support clients during organizational developments and changes.
