MELISSA ZAMORA

• Manage business calendar
• Organize and maintain online company files, invoices and other digital documentation
• Maintain a detailed database of incoming and outgoing clients Prioritize conflicting demands, handling matters efficiently, and following through on projects to successful completion
• Produce letters, memoranda, presentations, reports, etc.
• As necessary Executive Assistant to CEO and COO.

Managed travel logistics
Managed expense reports
Supported COO for both California and Massachusetts office.
Organized and maintained client/employee files
Managed and trained employees on electronic timekeeping systems
Calculated payable hours, commissions, bonuses, tax withholdings, and deductions
Onboarded and off-boarded new and exiting employees
Organized, planned, and managed $120,000 budget for our bi-annual Inner Circle event

Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Initiated procedures and protocols for emergencies, and day-to-day business
Planned company team bonding events, charitable outings and/or donations
Developed social media content spanning across Instagram, Twitter, Snapchat, Facebook
Tracked social media traffic and exported data to present at team meetings
Assisted Director of Operations in compliance projects, organized, facilitated, and completed IT related projects

Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.

Coordinated events, prepared agendas and managed schedule for CEO
Managed CRM database
Wrote and proofread outgoing correspondence
Managed and reconciled expense reports
Produced letters, memoranda, presentations, reports, etc. as necessary
Assisted in running events and generated new connections through vendor websites and social media

Kept physical files and digitized records organized for easy updating and retrieval

Personal support for home duties

Scheduled meetings and organized hectic and ever-changing calendars in Outlook for a team of 40
Arranged extensive domestic, international, and personal travel itineraries, planned all travel arrangements including flights, hotels, car rentals, etc
Wrote and proofread outgoing correspondence
Prepared and submitted expense reports for multiple executives in ADP
Assisted in preparing client correspondence and other documents in Word, and Excel
Worked with designers, VP, and buyers to ensure GWP’s are handled in an efficient manner
Re-stocked and replenished any and all office supplies as needed
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity

Oversaw appointment scheduling and itinerary coordination for both clients and personnel

Greeted visitors and clients, answered phones, coordinated meetings and meal arrangements

Processed and tracked expense reports and reimbursements to employees

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels

Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors

Coordinated appointments to show marketed properties

Assisted Marketing Director with design and staging of homes for optimum showings and photography

Handled a broad range of duties from day to day-operational activities for the sales team

Devised marketing campaigns to increase product awareness, sales, and profits

Assisted in planning, organizing, and executing marketing programs through events

Acted as the point of contact for outside, inside, partner sales and field marketing team, as well as partner vendors

Successfully executed customer-sampling, brand building promotions and special events by working with the creative team to ensure that everything is produced at the highest quality

Ensured strong regional level of communication between sales and marketing through frequent team meetings and calls as well as to national accounts and corporate marketing

Coached new employees on administrative procedures, company policies and performance standards.

Snapped professional quality photographs to use on social media channels for promotional campaigns