Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Zamorez

Beaumont,CA

Summary

Multi-talented contributor consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Overview

8
8
years of professional experience

Work History

Manual Lost Data Analyst II

Amazon
07.2022 - Current
  • Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
  • Identified and resolved data-handling errors and hardware conflicts to maintain organizational IMS infrastructure.
  • Devised and implemented reliable data management procedures to enable usability and security of company data.
  • Developed information extraction and monitoring practices based on up-to-date InfoSec standards.
  • Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.

Quality Assurance Specialist

Amazon Web Services Inc.
10.2019 - 07.2022
  • Replaced malfunctioning equipment and tools to minimize workflow disruptions and optimize operations.
  • Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks.
  • Utilized operational statistics to achieve steady growth through new processes to generate significant profits.
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.

Inbound Problem Solve Ambassador ONT8

Amazon
05.2015 - 09.2019
    • Maintained budget guidelines, approved all expenses and submitted timely financial reports
    • Evaluated team member work for quality, ethics and compliance with project specifications
    • Investigated, compiled and modeled information for detailed projects and utilizing structure
    • Verified company trouble tickets queue in compliance with standard policies. Planned and executed operational audits within inbound and outbound

Education

Bachelor of Science - Computer Science And Programming

University of Phoenix
San Bernadino CA
07.2024

Certification - Medical Administration

Concorde Career College
San Bernardino, CA
2010

Some College (No Degree) - Emergency Medical Technician

Career Choice
Moreno Valley, CA

High School Diploma - undefined

Colton High School
Colton, CA
2001

Skills

  • Expert problem solver
  • Troubleshooting product problems
  • ISS retail & trouble ticketing
  • Microsoft Word & Excel
  • ALPC Committee
  • Hazmat & Non- Con
  • NYR Vendor Returns
  • Rodeo & Workflow
  • Data quality assurance
  • Quality Management
  • Quality Control Processes
  • Quality Process Audits
  • Data quality assurance
  • Quality Management
  • Quality Control Processes
  • Quality Process Audits

Timeline

Manual Lost Data Analyst II

Amazon
07.2022 - Current

Quality Assurance Specialist

Amazon Web Services Inc.
10.2019 - 07.2022

Inbound Problem Solve Ambassador ONT8

Amazon
05.2015 - 09.2019

Bachelor of Science - Computer Science And Programming

University of Phoenix

Certification - Medical Administration

Concorde Career College

Some College (No Degree) - Emergency Medical Technician

Career Choice

High School Diploma - undefined

Colton High School

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Melissa Zamorez