Melissa Zapotocki
Albany,NY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Regional Director, Community Health and Well-Being
St. Peter's Health Partners/St. Joesph's Health
06.2016 - Current
- Directs the development and implementation of framework to connect social and clinical care across the region, including the development of a community health worker infrastructure. This framework includes the coordination of community health workers and care managers to ensure collaborative and effective care management for people who are dually enrolled in Medicare and Medicaid and other vulnerable populations we serve.
- Advances partnerships to develop a seamless system of social care support with multiple partners including Health Ministry Hospital and Ambulatory leaders, government, academic institutions, payers, community based organizations, and faith based organizations.
- Oversee the development and implementation of policies, procedures, tools and training across Health Ministry to ensure compliant, comprehensive and accurate reporting of community benefit activities as required by IRS regulations.
- Identifies internal policy and practice changes to support community health improvement.
- Leads the region in addressing social influencers of health, through development of policies, systems and environmental change strategies that are community-based and community partnered initiatives/innovations to promote health equity and dismantle systemic racism.
- Oversees CHWB department and programming across a region. Interviews, hires, orients, oversees training and development, schedules, assigns work to, evaluates the performance of and, when necessary, disciplines, all direct reports. Ensures compliance with established personnel policies when operating the Department.
- Develops and approves long and short-term goals, objectives, plans and budgets for all programs within CHWB to ensure continued quality of services through planning across the region with other functional areas.
- Serves as a CHWB resource and convener of stakeholders, representing regional health system's commitments to community health improvement and partnerships.
- Presents CHWB information to the Health System Board to ensure alignment with strategy, support for CHWB activities and compliance with corporate and government requirements.
- Facilitates the development of measurable community health improvement plans and implementation strategies, in collaboration with regional Ministry senior leadership, that aligns with the community health needs assessment and Trinity Health strategic plan.
- Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Trinity Health Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
Prescription Assistance Coordinator
St. Peter's Health Partners
12.2006 - 06.2016
- Clearly communicated program requirements and timelines with enrollees and medical providers/prescribers.
- Provided follow-up and reminder activities to ensure enrollee compliance with program requirements.
- Maintained confidentiality of patient information and records.
- Acted as a resource for the the Health System's Prescription Assistance Program
- Identified qualified program participants in accordance with eligibility requirements
- Provided routine reports to the Executive Director to monitor and evaluate program activities
- Worked with hospital and ambulatory staff to insure the safe and timely delivery of needed medicines to program’s enrollees.
- Assisted with the completion of health insurance enrollment applications (Assistor for NYS of Health Marketplace) & other income based programs (SNAP, TANF, Medicare Part D Extra Help)
Education
Associate of Applied Science - Human Services
Maria College
Albany, NYSkills
- Employee Development
- Financial Oversight
- Training Management
- Department Oversight
- Decision-Making
- Process Improvements
- Performance Improvement
- Goal Setting
- Staff Management
- Relationship Building
- Performance Improvements
- Recruitment
- Teamwork and Collaboration
- Program Administration
- Hiring and Onboarding
- Budget Control
- Needs Assessment
Accomplishments
Board Member, Regional Food Bank of Northeastern New York
NYS Birth Equity Improvement Project
NYS NICU Equity Project
HANYS Advancing Healthcare Excellence and Inclusion
Timeline
Regional Director, Community Health and Well-Being
St. Peter's Health Partners/St. Joesph's Health
06.2016 - Current
Prescription Assistance Coordinator
St. Peter's Health Partners
12.2006 - 06.2016
Associate of Applied Science - Human Services
Maria College
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