Summary
Overview
Work History
Education
Skills
Timeline
Melissa Zeankowski

Melissa Zeankowski

Orlando,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Case Developer (Case Manager)

Morgan & Morgan Law Firm
Orlando, FL
02.2020 - Current
  • A Case Developer builds client's disability case for the Social Security Administration.
  • Case Developer is in charge of collecting and requesting medical records from each medical resource and facility the client needed to prove disability. The role is an intermediary between client and the Social Security Disability office with any paperwork, documents and records required by client for their claim.
  • Maintained client's file with all notices, appointments scheduled and general clerical for legal representation for client. Satisfied all client needs during the Disability claim process and explained all steps needed for their award of benefits.
  • Experienced clerical skills, customer service, and general procedure knowledge required for this position.

Call Center Customer Service Representative

URBN
Augusta, GA
09.2018 - 12.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered over 100 calls per shift to meet fast-paced call center demands.

Human Resources Assistant

Madras Packaging, LLC
Atlanta, GA
08.2014 - 03.2016
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Posted positions through approved recruitment channels.
  • Set up orientations and initial training for new employees.
  • Compiled employee records from individual departments to maintain central files.

Education

Associate of Arts - Communications

University of West Georgia, Carrollton, GA

Earned College Credits but did not complete degree

High School Diploma -

Lithia Springs Comprehensive High School, Lithia Springs, GA
06.1999

Skills

  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Legal Requirements
  • Filing System Organization
  • Legal Research
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Document Conversion
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Excel
  • Inbound and Outbound Calling

Timeline

Case Developer (Case Manager) - Morgan & Morgan Law Firm
02.2020 - Current
Call Center Customer Service Representative - URBN
09.2018 - 12.2019
Human Resources Assistant - Madras Packaging, LLC
08.2014 - 03.2016
University of West Georgia - Associate of Arts, Communications
Lithia Springs Comprehensive High School - High School Diploma,

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Melissa Zeankowski