Melissa Zeier
Anaheim,CA
Summary
With extensive experience in managing high-priority tasks, coordinating administrative duties, and overseeing office operations, I am a highly organized and efficient Administrative Assistant. My strengths include exceptional communication skills, effective problem-solving abilities, and proficiency in various software platforms. Throughout my career, I have consistently demonstrated my ability to create streamlined systems that significantly enhance overall productivity. Possessing a keen attention to detail and a proactive mindset, I am committed to delivering exceptional support and making valuable contributions to team success.
Overview
14
14
years of professional experience
Work History
Volunteer Administrative Assistant
Salvation Army
10.2023 - Current
- Managed incoming calls while providing information or transferring callers to appropriate personnel
- Managed database systems containing customer contact information
- Ensured efficient operation of office equipment such as printers, copiers and fax machines
- Facilitated communication between different departments within the organization
- Greeted visitors and provided general information about the company
- Coordinated mailings including sorting mail, preparing packages Mail
- Developed and maintained filing systems for confidential documents and records
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials
- Entered data into spreadsheets using Microsoft Excel or other similar programs
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Caregiver
Private Patient
01.2017 - 05.2023
- Administered medications according to physician instructions
- Responded quickly in emergency situations in a calm manner
- Respected the privacy, dignity and confidentiality of each client served
- Provided companionship and emotional support to elderly clients
- Assessed client's needs and developed individual care plans accordingly
- Assisted elderly clients with daily living activities such as bathing, dressing and grooming
- Transported clients to doctor appointments or other necessary outings
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients
- Communicated effectively with family members on progress of client's health condition.
Administrative Assistant
RA Atmore and Sons
01.2011 - 12.2016
- Developed and maintained filing systems for confidential documents and records
- Created travel arrangements and distributed travel details to appropriate personnel
- Compiled data from various sources into organized reports for review by management team
- Managed incoming calls while providing information or transferring callers to appropriate personnel
- Scheduled appointments between clients and customers and internal staff members
- Handled confidential documents in an organized fashion according to established protocol
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Education
High School Diploma -
Nordoff High School
Ojai, CASkills
- Reception oversight
- Office Administration
- Meeting planning
- Clerical Support
- Data Entry
- Filing
- Appointment Scheduling
- Reading Comprehension
- Office Management
- Multi-Line Phone Systems
- Critical Thinking
- Mail Management
- Customer Service
- Spreadsheets
Timeline
Volunteer Administrative Assistant
Salvation Army
10.2023 - Current
Caregiver
Private Patient
01.2017 - 05.2023
Administrative Assistant
RA Atmore and Sons
01.2011 - 12.2016
High School Diploma -
Nordoff High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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