MELISSA ZELLE
Saint Paul,MN
Summary
Hard-working, detail-orientated and resourceful counseling professional with 5 years experience in providing individual and group support to help clients suffering from substance abuse issues. Skilled in developing and implementing treatment plans, conducting assessments and providing referrals to external resources. Committed to advocating for client rights and helping build positive coping skills.
Overview
12
12
years of professional experience
Work History
Alcohol and Drug Counselor
Meridian Behavior Health
12.2018 - 05.2023
- Demonstrated understanding of addiction, mental health, eating disorders and complex conditions.
- Prepared participant for discharge by completing necessary paperwork, recommending resources and developing discharge plan.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Supported and assessed over 64 clients struggling with addiction or relationship issues and devised strategies based on client needs per day.
Certified Nursing Assistant
LYNGBLOMSTEN HEALTH CARE CENTER
11.2011 - 05.2012
- Worked independently and as part of team to achieve quality patient care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs of over 20 residents per day, including patients diagnosed with dementia and Alzheimer's.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs including activities of daily living,
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls
Sales Associate
SUPER AMERICA
01.2011 - 05.2011
- Worked independently and as part of team to achieve quality customer satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
Education
Bachelor of Science - Alcohol & Drug Counseling
Metropolitan State University
Saint Paul, MN12.2022
A.S degree - Addiction Counseling
Century College
White Bear Lake, MN08.2018
Skills
- Sound judgment
- Goal Orientated
- Group and Individual Sessions
- Responsible
- Compassionate Quick learner
- Great with time management
- Chart Maintenance
- Defining Treatment Objectives
- Case Management
- Clinical Documentation
Timeline
Alcohol and Drug Counselor
Meridian Behavior Health
12.2018 - 05.2023
Certified Nursing Assistant
LYNGBLOMSTEN HEALTH CARE CENTER
11.2011 - 05.2012
Sales Associate
SUPER AMERICA
01.2011 - 05.2011
Bachelor of Science - Alcohol & Drug Counseling
Metropolitan State University
A.S degree - Addiction Counseling
Century College
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