- Crafting and DIY Projects
- Fashion
- Interior Design
Melissa Zerbian
ROSEMOUNT,MN
Summary
Results-oriented professional with extensive experience in streamlining processes and implementing cost-saving initiatives. Strong background in collaborative team management and training development, contributing to improved accuracy and employee engagement.
Overview
18
18
years of professional experience
Work History
Manager
Menards Inc. - Home Improvement
Burnsville, MN
06.2009 - 09.2023
- Coordinated cross-departmental projects, ensuring alignment with corporate goals and objectives.
- Analyzed sales data to identify trends, driving strategic decision-making for product placement and promotions.
- Oversaw compliance with safety regulations, minimizing workplace incidents and promoting a safe environment.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Merchandising Specialist
Menards Inc. - Home Improvement
Eau Claire, WI
06.2005 - 09.2009
- Led team to enhance customer service standards, improving overall satisfaction ratings.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Developed training programs for staff, fostering skill advancement and operational efficiency.
- Implemented cost-saving initiatives, enhancing profitability through strategic resource allocation.
- Cultivated relationships with suppliers to negotiate better pricing and improve supply chain efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Thorp High School
Thorp, WI06-1991
Skills
- Customer engagement
- Collaborative team management
- Organizational time strategies
- Collaborative decision-making
- Customer service
- Team leadership
- Decision-making
- Goal setting
- Shift scheduling
Interests
Timeline
Manager
Menards Inc. - Home Improvement
06.2009 - 09.2023
Merchandising Specialist
Menards Inc. - Home Improvement
06.2005 - 09.2009
High School Diploma -
Thorp High School