Lead Technician
Take 5 Oil Change
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Trained and mentored junior technicians on oil change procedures and customer service excellence.
- Diagnosed vehicle issues, providing accurate assessments and efficient solutions to customers.
- Managed inventory levels, coordinating with suppliers to maintain essential stock for service operations.
- Implemented process improvements, resulting in reduced service times and enhanced customer satisfaction.
- Conducted regular equipment maintenance, minimizing downtime and ensuring operational efficiency.
- Collaborated with management to develop training programs that improved team performance and service quality.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.