Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Zubert

Pitman ,NJ

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at RMF Associates. Skilled in data entry documentation and excelling in customer service, I adeptly manage office demands and client relations, contributing to a significant improvement in department efficiency.

Overview

12
12
years of professional experience

Work History

Access Center Navigator

Virtua.Health
03.2024 - Current

-Scheduling appointments in a high paced environment

-Direct customers to the correct department or location

Administrative Assistant

RMF Associates
01.2013 - 03.2024

-Searched for information in company databases or online to answer questions or resolve problems.

-Answered telephones to give information to callers, take messages, or transfer calls.

-Resolved issues, escalating major conflicts and concerns to appropriate personnel.

-Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs.

Education

Business Administration

Gloucester County College
Sewell, NJ

Skills

-Customer Service

-Data Entry Documentation

-Office Management

-Call center experience

-Customer and Client Relations

Timeline

Access Center Navigator

Virtua.Health
03.2024 - Current

Administrative Assistant

RMF Associates
01.2013 - 03.2024

Business Administration

Gloucester County College

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Melissa Zubert