Melissa Zuniga
Falfurrias,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
34
34
years of professional experience
Work History
Nurse
In Home Provider Services
Premont, TX
12.2023 - 01.2025
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Provided nursing care for patients with various medical diagnoses and treatments.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
Secretary
Frontier Trucking INC
Premont, TX
01.2009 - 11.2023
- Composed, edited and typed complex memos and reports with job-related software.
- Created and updated spreadsheets to track and report data.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Handled confidential documents with discretion.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
Secretary
Texas Office Supply
Corpus Christi, TX
01.1991 - 12.2008
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Created and updated spreadsheets to track and report data.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Education
Associate of Science -
Southern New Hampshire University
Hooksett, NH06-1991
High School Diploma -
Falfurrias High School
Falfurrias, TX06-1987
Skills
- Nursing staff development
- Care plan implementation
- Clinical documentation
- Nursing staff leadership
- Sales team training
- Excellent communication skills
- Sales tracking
- Systems and software expertise
- Remote desktop services
Timeline
Nurse
In Home Provider Services
12.2023 - 01.2025
Secretary
Frontier Trucking INC
01.2009 - 11.2023
Secretary
Texas Office Supply
01.1991 - 12.2008
Associate of Science -
Southern New Hampshire University
High School Diploma -
Falfurrias High School
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