Melissa Zuniga
Hartland
Summary
Experienced workforce analyst known for strong data analysis and forecasting skills. Successfully coordinated cross-departmental projects and delivered training sessions, driving process enhancements that support business objectives.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Sr Workforce Analyst
T-Mobile/US Cellular
Brookfield
01.2022 - Current
- Coordinated resources across departments, vendors, and stakeholders to ensure project success.
- Analyzed data to design workforce programs, leading implementation initiatives to address identified needs.
- Drafted and implemented shift bids and modifications to align staffing with enterprise goals.
- Conducted research on workforce staffing needs and identified gaps.
- Conducted regular audits identifying key process improvement opportunities.
- Maintained accurate database of project information for streamlined access.
- Prepared monthly status reports highlighting progress toward objectives and key insights.
- Delivered enterprise-wide training sessions on various topics, including staff development and action plan communication.
Senior Certified Pharmacy Technician
Walgreens
Hartland
02.2021 - Current
- Obtained immunization certification in August 2023 to improve patient care.
- Administered vaccines and provided consultation to ensure patient safety and compliance with health regulations.
- Achieved pharmacy technician certification (NABP/CPHT) to enhance healthcare support.
- Collaborated with provider offices on prescription authorizations and patient needs.
- Collaborated with insurance companies to resolve patient benefit and coverage issues, improving access to necessary medications.
- Facilitated prescription refills and addressed medication inquiries to enhance patient satisfaction.
- Utilized Wisconsin Immunization Registry for timely vaccinations per CDC guidelines.
- Obtained CPR certification from Red Cross in March 2015 to respond effectively in emergencies.
Customer Care Coach
US Cellular
Waukesha
10.2015 - Current
- Delivered new hire and recurrent training to maximize team productivity and compliance with standards.
- Train peers and associates across the organization for development, skills enhancement, and onboarding
- Provided feedback and coaching to enhance team members' customer interaction skills.
- Monitored team performance to ensure compliance with company standards and policies.
- Created instructional resources to enhance customer service initiatives.
- Partnered with management to identify opportunities for process enhancement.
- Collaborated with other departments to ensure optimal customer experience across all platforms.
- Communicated regularly with senior leadership regarding progress made in improving customer satisfaction scores.
- Develop and facilitate onboarding programs.
Team Leader
Target
Delafield
01.2006 - 09.2015
- Trained and mentored team members on store policies and procedures to enhance compliance and performance.
- Monitored employee performance and provided regular constructive feedback to support professional development.
- Maintained a positive work environment that promoted collaboration between team members.
- Facilitated communication between departments to improve workflow efficiency.
- Coordinated inventory management to ensure optimal stock levels and product availability.
- Implemented visual merchandising standards to enhance product displays.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Enforced safety protocols to create a secure shopping environment for customers.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Patriot Missile launcher Mechanic
US Army
El Paso
07.2004 - 03.2005
- Diagnosed mechanical issues in military vehicles and equipment to maintain operational readiness.
- Utilized diagnostic tools to accurately identify malfunctions, facilitating timely repairs.
- Conducted inspections for safety compliance, ensuring equipment reliability and crew safety.
- Tested components with appropriate instruments to ensure proper operation.
Education
Associate of Arts -
Waukesha County Technical College
Pewaukee, WI05-2019
Skills
- Workforce analytics
- Data analysis
- Performance monitoring
- Workforce optimization
- Process improvement
- Project management
- Change management
- Stakeholder management
- Customer relationship management
- Database management
- Staff training
Certification
Certified Pharmacy Technician
Timeline
Sr Workforce Analyst
T-Mobile/US Cellular
01.2022 - Current
Senior Certified Pharmacy Technician
Walgreens
02.2021 - Current
Customer Care Coach
US Cellular
10.2015 - Current
Team Leader
Target
01.2006 - 09.2015
Patriot Missile launcher Mechanic
US Army
07.2004 - 03.2005
Associate of Arts -
Waukesha County Technical College