Melissa A Breaux
Destin,FL
Summary
Highly qualified and results-driven professional paralegal, demonstrating solid interpersonal, communication, and problem-solving skills. Adept at providing more than 10 years of experience in exemplary client relations, mentoring other employees, and achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance record and a well-rounded background. Currently seeking a position that will utilize all skills, abilities, and areas of expertise.
Associate of Science in Paralegal studies. Remote office proficiency (private office space, Laptop, desktop computer with dual monitors, noise-canceling headphones. Microsoft office with excel, outlook, word, home telephone, high-speed internet)
Overview
22
22
years of professional experience
Work History
(Remote Paralegal/Assistant Property Manager
Emerald Beach Life, LLC
Destin, FL
01.2007 - Current
- Maintained customer loyalty by retaining professional composure, listening intently, navigating difficult conversations and de-escalating to quickly resolve customer complaints and service issues.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Prepared resident gift packages with homemade keto and/or pralines.
- Converted calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Followed new covid-19 policies and procedures for property rentals.
- Results-driven and hardworking with skill and resilience to achieve daily collection goals.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits, and payments.
- Notified customers of delinquent accounts in an attempt to collect outstanding amounts.
- Secured payments by following up with customers who disregarded promises to pay.
- Interviewed, trained & recruited new staff members.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Research new sales/collection methodologies to modernize legacy operations and keep organization agile in changing conditions.
- Researched statutes and prepared legal documents for leasing as well as eviction procedures.
- Utilized automatic dialing system for over 100 calls a day.
- Consistently exceeded collection, occupancy and client retention goals
- Attended professional seminars to enhance professional growth
Assistant Property Manager
The Georgian Apartments
New Orleans, LA
12.2003 - 01.2007
- Communicated regularly with key on-and off-site residents to maintain the satisfaction of facility, and services, and documented conversations in Yardi
- Conducted property showings to new prospects to highlight community features, answer questions and redirect concerns to close contracts
- Processed prospects' credit applications and background checks
- Compiled and prepared maintenance and repair requests for submission to property maintenance technicians and reached out to local contractors for bid proposals.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Secured payments by following up with customers who disregarded promises to pay.
- Prepared all lease agreements and met with all new prospects to sign leases and discuss move-in policies
- Documented all new move-in information and rental payments in Yardi
- Established strong, professional relationships with residents by guiding team collaboration of annual holiday parties, and parade schedules, and delivering exemplary customer service.
- Processed rental payments for 2 separate apartment communities consisting of 170 apartment homes through the Yardi software program
- Prepared month-end financial reports and reconciliations in DOS/Yardi to assist the manager
- Consistently exceeded 100% occupancy
Paralegal
Law Office of Jeffrey B. Kahn
Coral Springs, FL
12.2001 - 12.2003
- Prepared corporate filings, estate plans, prenuptial agreements, and tax documents in Microsoft Office and ACT
- Obtained signatures from attorneys to finalize and file legal documents to uphold deadlines
- Scheduled all attorney appointments, appearances, and briefings.
- Screened telephone calls and forwarded them to appropriate departments.
- Prepared all client bills in time slips and mailed them to clients for managing attorney.
- Prepared legal correspondence for legal assistants and attorneys.
- Accurately entered client payments into a company-based software program.
- Reported to diverse attorneys & processed attorney billing for select attorneys.
- Responsible for paralegal timekeeping.
- Consulted with clients, witnesses, and legal professionals to define and document case details.
- Facilitated efficient communication between judges, court administration, government agencies and attorneys.
- Organized and executed court calendar with daily cases and supervisor meetings.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
- Met demands of busy collections group by performing high volume of daily calls.
- Followed fair debt practices and regulatory guidelines when managing collections process.
Education
BBA - Business Administration And Management
Everest University Online - Tampa
Seffner, FL02.2018
Associate of Science - Paralegal Studies
Everest University
Pompano Beach, FL01.2008
Skills
Build a strong rapport with clients by identifying and addressing their needs
Submit and resolve maintenance and contractor issues
Prepare all legal contracts and correspondence
Use strong communication skills to create acceptable solutions
Document a summary of phone conversations with clients into the database system of record while updating and processing credit card payments
Collect and process all rent, A/R, and A/P in software database
Honest with a have a high level of integrity and follow all company policies and procedures
Provide excellent customer service by directing clients to appropriate contacts for all inquiries
Successfully meet/exceed department goals
Synonymous teamwork
Ability to learn new software quickly and efficiently
Expertise in chat, email, calendar management, PowerPoint, MS Office; Other executive-level admin support software
Home office: private office space, desktop computer (dual monitors, headset, I-pad, laptop, all-in-one printer/fax/scanner, high speed internet connection & a land line
HIPPA/OSHA policy and procedures
Remote/ Call center background
Accomplishments
- Certified Paralegal
- Exemplary client satisfaction
- Promoted to assistant manager in less than 12 months
- Ability to support multiple executives in high demanding diverse environments
- Recognized as Employee "Highest Ideals of Integrity" for outstanding performance and team contributions
- Consistently met client billing goals and achieved quarterly bonuses
References
Letter of Recommendation upon request
Affiliations
Hobbies: Advocare Independent Advisor, Entrepreneur, Yoga, Swimming, Health & Fitness, Everchanging technology & methodologies
Timeline
(Remote Paralegal/Assistant Property Manager
Emerald Beach Life, LLC
01.2007 - Current
Assistant Property Manager
The Georgian Apartments
12.2003 - 01.2007
Paralegal
Law Office of Jeffrey B. Kahn
12.2001 - 12.2003
BBA - Business Administration And Management
Everest University Online - Tampa
Associate of Science - Paralegal Studies
Everest University
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