Melissa A. Gebel, CPP
Saint Petersburg,FL
Summary
Dynamic Senior Learning Consultant with Dayforce, recognized for delivering exceptional training sessions with a 4.8 rating. Expert in Dayforce HCM software and skilled in team collaboration, I pioneered new technical courses and enhanced customer satisfaction through innovative implementation methodologies. Proven ability to streamline processes and elevate client experiences.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Learning Consultant - Global Learning Services
Dayforce
01.2021 - 03.2025
- Facilitated instructor-led sessions for internal, Partner, and customer audiences for using the Dayforce application, including Platform, HR, Payroll, WFM and Reporting modules
- Maintained a 4.8 out of 5 rating for delivery of my instructor-led sessions
- Certified in 35 new customer classes in 2024, the highest number of new courses of any other learning consultant
- Piloted technical courses that had never been offered for the Partner audience for Data Conversion and for Building Integrations
- Led Reporting Workshops, a consultative offering where the customer and consultant work together to create custom reports meeting the needs of the customer’s organization
Senior Consultant – Enablement & Organization Readiness
Dayforce
01.2018 - 01.2021
- Organized readiness materials when new features or modules in the Dayforce platform were released for both the Services and Support areas
- Created or updated associated collateral for Services and Support entities to support their efforts for implementing or on-going support of the Dayforce product
- Championed a customer-driven implementation methodology new to Ceridian which increased consultant productivity, reduced project backlog and support requests, and enhanced customer satisfaction
Senior Implementation Consultant & Solution Oversight
Dayforce
01.2013 - 01.2018
- Carried a workload of 6-8 customers at a time in Ceridian’s large market segment, which ranges from 1500 to 5000 employees per customer
- Ensured that the entire project team consisting of up to 7 consultants worked together to deliver a cohesive solution for the customer
- Liaised with Data Conversion Consultant to ensure accurate and timely customer data loads throughout the duration of the project
- Created import templates for the customer to complete when a portion of the data needed for implementation was not included in the standard data conversion offering
- Determined client requirements for Dayforce HCM product and developed a roadmap for the implementation process
- Configured system to client’s specifications, specializing in the Payroll, Benefits, Talent & Human Resource components
- Utilized teamwork to be sure the individual software pieces work together to deliver a complete solution to the client
- Tested all functionality to ensure the solution is within the client’s guidelines and compliant with local and national payroll and labor laws as well as supporting customers with their testing ensuring the solution delivered met their requirements
- Managed all parallel testing activities, from data load through the final comparison of the legacy software results to Dayforce results, guaranteeing the end-to-end solution gave expected results
Payroll Manager
BR Guest Hospitality
New York, USA
02.2012 - 11.2013
- Oversaw the activities of a five-member team in carrying out the duties for payroll preparation and processing for over 2100 active employees on a weekly basis covering multiple state and local jurisdictions
- Handled positive pay file import for the check processing at the bank, including issuing and inputting any corrected checks issued in between payroll processing
- Determined company requirements and assisted in the selection of a new HRIS solution
- Developed team processes and documentation based on the needs of the team and utilization of the new software
- Streamlined entry of tips and time into UltiPro solution by using macros to manipulate existing data into a format that could be imported
- Created Excel templates for taking general ledger data from UltiPro to import into QuickBooks
- Balanced the payroll and tax accounts by resolving payroll discrepancies on a monthly and quarterly basis
- Established protocol for auditing data for new hire entry and payroll processing to ensure accuracy
Client Support Supervisor / Compliance
Payroll Computing Services
Woodbury, USA
01.2001 - 01.2012
- Company Overview: A Division of Valiant Workforce Solutions as of January 2011
- Acted as key stakeholder in the development and testing of a proprietary payroll solution, working closely with software engineers, including beta-testing, and building user-oriented specs for the engineers
- Designed documentation for both employee- and customer-facing audiences to outline using the payroll solution
- Implemented training program for the new payroll software solution
- Trained staff and clients on in-house payroll software
- Hired personnel to support clients and staff on Vault payroll software and View human resource software, supervising a team of 7 employees
- Researched and documented compliance issues as related to our internal processing and clients’ requirements
- Processed daily manual and batch ACH files to handle the credits and debits for direct deposit of paychecks for our customer payrolls
- Designed custom reports and export queries using Access and Excel
- A Division of Valiant Workforce Solutions as of January 2011
Payroll Specialist
Payroll Computing Services
Woodbury, USA
01.1998 - 01.2001
- Company Overview: A Division of Valiant Workforce Solutions as of January 2011
- Processed payroll information for more than 60 personal clients a week
- Assisted other specialists with their accounts, including multi-state corporations
- Researched multiple payroll issues, including wage laws, new-hire laws
- A Division of Valiant Workforce Solutions as of January 2011
Education
Bachelor of Arts - Theatre, Music
The Catholic University of America
Washington, D.C.01.1995
Skills
- Microsoft Office 365
- Training facilitation
- Customer implementation
- SQL Server
- NetSuite
- Photoshop
- Acrobat
- Dayforce HCM software
- UltiPro HRIS / Payroll Software
- WebEx
- Teams Rooms Pro
- ClipChamp
- Reporting solutions
- Team collaboration
- Communication skills
Certification
Certified Payroll Professional, American Payroll Association, 09/01/11 - 12/31/26
Timeline
Senior Learning Consultant - Global Learning Services
Dayforce
01.2021 - 03.2025
Senior Consultant – Enablement & Organization Readiness
Dayforce
01.2018 - 01.2021
Senior Implementation Consultant & Solution Oversight
Dayforce
01.2013 - 01.2018
Payroll Manager
BR Guest Hospitality
02.2012 - 11.2013
Client Support Supervisor / Compliance
Payroll Computing Services
01.2001 - 01.2012
Payroll Specialist
Payroll Computing Services
01.1998 - 01.2001
Bachelor of Arts - Theatre, Music
The Catholic University of America