Melissa A. Morris
Ardmore,OK
Summary
Dynamic legal assistant with a proven track record at Lorenzo T. Collins, P.C., excelling in client communication and legal document preparation. Recognized for enhancing client satisfaction through efficient case management and meticulous scheduling. A fast learner adept at administrative support, fostering a professional environment while ensuring compliance with legal standards.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
25
25
years of professional experience
Work History
Legal Assistant
Lorenzo T. Collins, P.C.
11.2008 - 04.2025
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorney and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Transcribed legal pleadings, letters, telephone calls.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Printed legal documents filed with other counties for attorney to review.
- Supported case preparation by drafting pleadings, motions, and other legal documents under attorney supervision.
- Coordinated scheduling of client meetings and court dates, improving firm's ability to meet clients' needs promptly.
- Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Filed documents with courts on behalf of attorney.
Telephone Communications, Sales & Service Manager
1800flowers.com
10.2000 - 09.2008
- Routed sales and service calls to a call center of approximately 200 representatives.
- Worked effectively in fast-paced environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced call wait times by optimizing agent schedules and monitoring workforce management system.
- Optimized resource allocation within the department by identifying underutilized personnel or resources and reallocating them where needed most.
- Managed my own team of 10 customer service representatives to enhance across-the-board customer support and better meet company service demands.
- Conducted regular performance evaluations for team members, offering constructive feedback and motivation for continuous improvement in their roles.
Education
Associate of Science - Criminal Justice
Murray State College
Ardmore, OKSkills
- Fast learner
- Scheduling/Planning
- Microsoft office
- File organization
- Client communication
- Administrative support
- Legal document preparation
- Calendar management
- Legal research
Timeline
Legal Assistant
Lorenzo T. Collins, P.C.
11.2008 - 04.2025
Telephone Communications, Sales & Service Manager
1800flowers.com
10.2000 - 09.2008
Associate of Science - Criminal Justice
Murray State College
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