Melissa "Renea" Adkins
Fairdale,KY
Summary
Punctual and honest with solid background in office and retail environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve customer satisfaction.
Overview
16
16
years of professional experience
Work History
Head Cashier
Menards Inc. - Home Improvement
08.2020 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Maintained and updated security protocols for front desk operations.
- Refill propane tanks for customers, as needed.
- Complete truck inspection when needed for customer rental.
- Refill soft drink coolers, as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Customer Service Manager
Wal-Mart Supercenter
11.2017 - 08.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
Enrollment Specialist
ZirMed, Inc
03.2007 - 07.2010
- Updated, entered and reviewed customer data.
- Communicated effectively via telephone, and email with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Reviewed statistic enrollment data and prepared reports.
- Handled incoming emails.
- Completed payer agreements.
- Faxed or emailed agreements to payers.
- Received competed agreements from payers.
- Updated enrollment screens as work was done.
- Followed up with payers for status on customer accounts.
- Activated approved enrollments.
- Answered incoming phone calls.
- Attended to assigned cases.
- Created training manual for new hires in Enrollment Department.
- Trained new hires.
Education
High School Diploma -
North Bullitt High School
Shepherdsville, KY06.1992
Skills
- Store Opening and Closing
- Return and Exchange Processing/Credits and Refunds
- Customer Transactions
- Price Verification and Adjustments
- Adaptability and Dependability
- Verbal Communication/Multi-Tasking Skill
- Cash Handling/Coupon Redemption
- Monetary Transactions/Cash Register Operation
- Customer Service/Relations
- Office Administration/File Documents
- Answer Telephone Calls/Reminder Calls/Making Appointments
Timeline
Head Cashier
Menards Inc. - Home Improvement
08.2020 - Current
Customer Service Manager
Wal-Mart Supercenter
11.2017 - 08.2020
Enrollment Specialist
ZirMed, Inc
03.2007 - 07.2010
High School Diploma -
North Bullitt High School
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