Melissa Barton Rich

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

All operations including Accounts Payable and Receivable and State Sales Tax.

• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
• Trained and motivated employees to perform daily business functions.
• Assisted in recruiting, hiring and training of team members.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reported issues to higher management with great detail.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reduced operational risks while organizing data to forecast performance trends.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Enhanced company's market position by identifying and pursuing new business opportunities.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Trained and guided team members to maintain high productivity and performance metrics.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Expanded business into new markets, cond
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Raised property accuracy and accountability by creating new automated tracking method.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Improved team productivity by introducing innovative project management tools and techniques.
• Generated revenues yearly and effectively capitalized on industry growth.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
• Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
• Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
• Led negotiations for major contracts, securing favorable terms that significantly reduced costs.

• Company Overview: Senior Living Community
• Responsible for all activities, enrichment and hands on emotional care for thirty two dementia residents
• Daily activities designed to kept our residents engaged as much as possible with daily news, historical events, memory challenges, singing and arts and crafts and games
• Senior Living Community

• Company Overview: Senior Living Community
• Facilitated engaging activities including Happy Hour, various games, and word challenges every week.
• Bi-weekly and Monthly events include Flower Club, Nature Club and Spa Day
• Enriching our residents' experience also includes decorating and menu preparations for all special occasions and holidays
• Senior Living Community

• Purchased secondary fibers from paper mills for resale to folding carton manufacturers.