Melissa Brook Ulbrich
Weatherford,TX
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Servolution Network
Azle, TX
01.2023 - 04.2023
- Greeted visitors and provided general information about the company.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Developed and maintained filing systems for confidential documents and records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered questions from customers regarding products and services offered by the company.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Cashier
Hobby Lobby
Fort Collins, CO
10.2020 - 12.2020
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
Kitchen Manager
Best Western Hotel
Loveland, CO
07.2011 - 09.2012
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
Education
Medical Administrative Assistant With Billing And Coding - Medical Assisting
Texas Tech University
Lubbock, TX06-2024
Skills
- Quality Assurance
- Clerical Support
- Office Administration
- Data Entry
- Scheduling
- Filing
- Supervising staff
- Appointment Scheduling
- Computer Skills
- Critical Thinking
- Medical Terminology
Certification
- Mediical Administrative Assistant Certification
- Billing and Coding
- Medical Terminology
Timeline
Administrative Assistant
Servolution Network
01.2023 - 04.2023
Cashier
Hobby Lobby
10.2020 - 12.2020
Kitchen Manager
Best Western Hotel
07.2011 - 09.2012
Medical Administrative Assistant With Billing And Coding - Medical Assisting
Texas Tech University
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