Melissa Campbell
Janesville
Summary
Highly accomplished and experienced IT professional with a proven track record of success in designing, implementing, and managing complex IT systems and infrastructure. Passionate about creating business solutions while leading and executing complex technology initiatives to drive business growth and enhance operational efficiency.
Overview
21
21
years of professional experience
Work History
Solutions Architect
TA Services
01.2023 - Current
- Worked with developers and engineers to realize technological solutions.
- Contributed heavily to product development lifecycle of both back-end and customer-facing solutions.
- Broke down technical ideas and issues into non-technical terms for business executives.
- Maintained current and in-depth understanding of business processes, needs and objectives.
- Managed project planning, resource allocation, scope, schedule, status and documentation.
- Analyzed [Type] solutions proposed to meet diverse business requirements.
- Supervised deployments and provided troubleshooting and user support.
- Worked closely with product teams to define and prioritize partner feature requests
- Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Installed, integrated and deployed [Software] product in client environments.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
IT Manager
TA Services (formerly Celadon Logistics)
12.2008 - Current
- Work closely with Cummins Emission Solutions to transform information technology systems into a competitive advantage through analyzing core business requirements, managing all IT programs and project implementations, providing change management, cost management and first level user support and training
- Provide expertise through support, application development and advancement in IT processes and tools to meet the current and future needs of Cummins
- Maintain, monitor and secure LAN, WAN and internet connectivity to ensure data integrity
- Setup, configure and support all internal networks including switches, routers, firewalls and wireless access points
- Facilitate the evaluation, troubleshooting and debugging of network related performance issues
- Perform system backups and recovery as well as creating and maintaining a disaster recovery plan
- Maintain and synchronize three separate inventory process and warehouse management systems
- Ability to identify system solutions for process improvements
- Respond and resolve end user issues in timely manner to ensure proper problem resolution
- Coordinate repair efforts of maintenance suppliers and subcontractors
- Maintain Microsoft Windows Server environment
- Provide support to Oracle resources and applications.
IT Manager
Logistics Services Inc
03.2003 - 12.2008
- Perform IT support and implementation for multiple infrastructure projects for General Motors
- Responsible for all stages of system development efforts including architecture, design, system administration, software distribution, patch management, tool development, wireless conversion and testing and support
- Actively monitors and maintains corporate system procedures while identifying new areas of improvement and industry advancement
- Project planning and management-applying processes to improve technology
- Troubleshooting and support to 300+ users and 5 locations
- Disaster recovery coordinator
- Material Management
- Light duty engineering change coordinator
- Managing large scale technology projects consisting of employees, vendors and contract personnel
- Management in JIT manufacturing/distribution environment
- Project management for major model change process.
Education
Bachelor of Business Administration - Computer End User Technology
University of Wisconsin – Whitewater
Skills
System and Network Architecture
API Design and Integration
Designing solutions aligned with Enterprise Level Goals
Project Management
Training and Instruction
Communication
Adaptability
Warehouse and distribution management
Vendor and Customer Relations
Multi-Domain Programming
Technical Architecture
Automation Understanding
Process Analysis and Optimization
Business Solutions and Development
Client Relationship Management
Systems Design and Integration
Process Improvement and Solution Optimization
Team Collaboration
Information Confidentiality
Documentation and Reporting
Operating System Management
Change and Documentation Management
Infrastructure Planning and Development
Budget Control and Cost Savings
IT Infrastructure Proficiency
End-User Technical Support
Performance Testing
Technical Solution Development
Product Development
Offboarding and Onboarding
Device Configuration
Software Change Management
Helpdesk Operations
Router and Switch Security
Hardware and Software Installation
File System Administration
Customer Satisfaction
Timeline
Solutions Architect
TA Services
01.2023 - Current
IT Manager
TA Services (formerly Celadon Logistics)
12.2008 - Current
IT Manager
Logistics Services Inc
03.2003 - 12.2008
Bachelor of Business Administration - Computer End User Technology
University of Wisconsin – Whitewater
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