Kevin Green
Summary
Friendly and efficient Pro Associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding technology standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
7
7
years of professional experience
Work History
Pro Associate
Home Depot
05.2024 - Current
- Delivers outstanding customer service and ensuring transactions are handled quickly and accurately.
- Manages customer acquisitions by asking probing project questions and being knowledgeable about Pro loyalty programs.
- Assist PASAs in driving Pro Loyalty programs by increasing Pro Xtra registration sign ups, and Pro Paint program, utilization; Use bulk pricing, Pro Xtra, credit solutions, etc. to drive sales;
- Transition complex Assigned Account transactions or any customer requiring an extensive quote to the Pro Account Sales Associate (PASA)
- Provides a safe working and shopping environment by following all safety policies and standards, completing specified safety training, immediately correcting hazards and unsafe conditions or reporting conditions to the Manager on Duty,
Cashier
Home Depot
10.2022 - 05.2024
- Delivered fast, friendly, and accurate customer service while ensuring a safe shopping environment.
- Managed Checkout, Return, and Self-Checkout areas, ensuring smooth operations and exceptional customer experiences.
- Leveraged product and project knowledge to inform customers and identify upselling opportunities.
- Followed company policies and procedures to minimize shrink and maintain operational compliance. Supported Cashiers by expediting price checks, approving Point of Sale transactions, and overseeing markdowns across various departments, including Returns, Pro Desk, Special Services, and Tool Rental.
- Acted as the first point of escalation for customer concerns, resolving issues promptly and professionally.
- Assisted in supervising, coaching, and training Front-End Associates, including onboarding new Cashiers and utilizing tools to enhance team performance and development.
Technology Sales Associate
Staples
11.2018 - 02.2022
- Maintained knowledge of company products and services
- Provided excellent service to new and long-standing customers by attending closely to concerns and developing solutions
- Met and exceeded productivity targets with outstanding customer service
- Trained new hires on products and services, best practices and protocols
Peer Mentor/ Computer Technician
Dan Marino Foundation
05.2018 - 09.2018
- Mentored and assisted with High School recruiting events
- Participated in public speaking events at Dan Marino Foundation
- Attended fundraising events to promote Autism awareness and raise funds
- Mentored and coached student attendees with IT curriculum
Education
CompTIA A+ Certification -
Dan Marino Campus
06.2017
High School Diploma -
AEF Preparatory School
06.2016
Skills
- Consistent Performer
- Reliable
- Supportive Team Player
- Effective Time Management
- Order Fulfillment Coordination
- Revenue Generation
- Customer Engagement Calls
- Effective Verbal Communication
- Credit Card Processing Expertise
- New employee training
- Prospective Client Acquisition
- Service Excellence
Timeline
Pro Associate
Home Depot
05.2024 - Current
Cashier
Home Depot
10.2022 - 05.2024
Technology Sales Associate
Staples
11.2018 - 02.2022
Peer Mentor/ Computer Technician
Dan Marino Foundation
05.2018 - 09.2018
High School Diploma -
AEF Preparatory School
CompTIA A+ Certification -
Dan Marino Campus
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