MELISSA D LAGOO

Day-to-day responsibilities at my remote location are, but not limited to the following:

• Underwriting CONV, FHA, VA, USDA, Portfolio, Jumbo and other specialized loan products
• Meet and exceed all assigned goals, both production and quality levels
• Keep abreast of the rapidly evolving guidelines
• Underwriting lead/subject matter expert
• Underwriting Mentor
• Supervisory experience (in a high work output environment)
• Strong leadership and supervisory skills
• Strong knowledge of mortgage lending/servicing industry
• Analytical with the ability to detect problems in workflow procedures and make recommendations to management
• Work hand-in-hand with all levels of Management and Legal counsel
• Manage and prioritize daily assignments
• Ability to resolve conflict both internally and externally through excellent communication
• Multitask on various items while meeting strict timelines and deadlines
• Utilize Microsoft Office Products (i.e., Outlook, Word, PowerPoint and Excel)

Day-to-day responsibilities at my remote location are, but not limited to the following:

• Underwriting CONV, FHA, USDA, Portfolio, Jumbo and other specialized loan products
• Meet and exceed all assigned goals, both production and quality levels
• Keep abreast of the rapidly evolving guidelines
• Underwriting lead/subject matter expert
• Underwriting Mentor
• Trained new hire Underwriters
• Prepared & distributed communication and job aids to Underwriting team on changes/updates to guidelines, etc
• Supervisory experience (in a high work output environment)
• Strong leadership and supervisory skills
• Strong knowledge of mortgage lending/servicing industry
• Analytical with the ability to detect problems in workflow procedures and make recommendations to management
• Work hand-in-hand with all levels of Management and Legal counsel
• Manage and prioritize daily assignments
• Ability to resolve conflict both internally and externally through excellent communication
• Multitask on various items while meeting strict timelines and deadlines
• Utilize Microsoft Office Products (i.e., Outlook, Word, PowerPoint and Excel)

Day-to-day responsibilities at my remote location are, but not limited to the following:

• Underwriting CONV, FHA, VA, USDA, Portfolio, Jumbo and other specialized loan products
• Meet and exceed all assigned goals, both production and quality levels
• Keep abreast of the rapidly evolving guidelines
• Underwriting lead/subject matter expert
• Underwriting Mentor
• Supervisory experience (in a high work output environment)
• Strong leadership and supervisory skills
• Strong knowledge of mortgage lending/servicing industry
• Analytical with the ability to detect problems in workflow procedures and make recommendations to management
• Work hand-in-hand with all levels of Management and Legal counsel
• Manage and prioritize daily assignments
• Ability to resolve conflict both internally and externally through excellent communication
• Multitask on various items while meeting strict timelines and deadlines
• Utilize Microsoft Office Products (i.e., Outlook, Word, PowerPoint and Excel)

Day-to-day responsibilities at my retail location are, but not limited to:

• Offering consultative sales and service on the sales floor
• Recruit, develop, manage and motivating a high-performing team
• Meet and exceed individual and team sales goals
• Keep abreast of the rapidly evolving technology
• Create an environment for discovery that sparks new ideas for growth & development
• Execute the processes and procedures that ensure operational soundness and sales growth
• Cultivate long-term customer relationships
• Responsible for coaching and training and developing staff

• Lead excellence in daily sales and operations of a $119M branch; developing and implementing an effective sales plan; management of daily sales activities and production; team member development and talent review planning; loan origination / underwriting; built successful relationships with clients, co-workers, business partners and senior management; recruit, hire, train, motivate, coach, and mentor a successful team
• Consumer and HELOC Lending-originating and underwriting
• Instrumental in creating annual budget and responsible for expense control within assigned unit(s)
• Received recognition for consistently achieving and exceeding sales expectations/goals
• Leadership resulted in numerous and consistent team member promotions
• Achieved $3M in new deposits through personal, pro-active business development efforts
• Responsible for coaching and training and developing staff

• Lead excellence in daily sales and operations of a new branch growing deposit base to $10M in 12 months; developing and implementing an effective sales plan; management of daily sales activities and production; business development and planning; loan origination, built successful relationships with clients, co-workers, business partners and senior management recruit, hire, train, motivate, coach, and mentor a successful team
• Consumer Loans and HELOC Lending
• Created and implemented a sales action plan which increased productivity and cross-selling results
• Responsible for coaching and training and developing staff

• Recruited, hired, trained, coached, and developed a team of productive and accomplished Consultants
• Increased market share within the community from 9% to 12% in first year of Leadership
• Earned Conventional Loan Underwriting, Certified Builder Representative and Multi-Cultural
• Markets Designations as well as originating, processing and underwriting FHA/VA loan files, while achieving and retaining the Elite Circle of Excellence recognition (top 5% out of 15,000 employees) for personal production (from beginning to over $36M+ annually) and team production ($50M+ annually) year after year