Melissa Daley

In charge of meticulously validating citations and promptly processing payments to ensure seamless transactions. Proficiently utilized USAePAY to resolve outstanding payments, issue refunds, and rectify duplicate payments. Daily tasks included checking customer support emails, answering incoming phone calls while being polite and sympathetic, and returning calls that may have been missed or came in after hours of operation. Other duties included going into the office to put ticket books together and mailing them off to the clients.

Responsible for opening the store on time and closing the store during non-business hours, signing employees in, interacting with customers regularly with various needs, and covering for any employees who are not present on that day. Daily tasks included checking packages in, assigning them to the correct employees, making regular phone calls to customers reminding them about their orders, taking payments, making brochures, printing discs, transferring video tapes to digital format, scanning slides to transfer to digital format, making sure invoices are accurate at all times, and double-checking inventory to ensure it is up to date. Assisted with other duties as needed.

Responsible for opening the office on time, answering a multi-line phone, taking/giving messages to fellow employees, welcoming clients, filing, data entry, managing various bookkeeping duties, and assisting other departments when necessary.

Responsible for attending to the customer's every need, daily food prepping, extensive night cleaning duties, and preparing the restaurant for the next workday. Duties also included communicating with customers, understanding their needs, and handling large amounts of cash daily.