Summary
Overview
Work History
Education
Skills
Languages
Additionalinformation - References
Timeline
Generic

Melissa Diane Adams

Lancaster,USA

Summary

Accomplished Administrative Assistant with a robust background in customer service and office management, notably at 3I Products. Expert in Microsoft Excel and adept at improving customer satisfaction. Demonstrated ability to manage complex tasks efficiently, ensuring operational excellence. Proven track record in enhancing workflow and significantly reducing customer complaints.

Overview

24
24
years of professional experience

Work History

Administrative Assistant/Customer Service

3I Products
Lancaster, SC
07.2021 - 09.2024
  • Customer service
  • Managed and addressed all incoming phone calls.
  • Managed a variety of customer service and administrative task
  • Provide paperwork for new employees
  • Answer any questions or needs that an employee may have.
  • Responsible for all customer emails through Amazon Seller Central
  • Answered all emails and correspond with customers via email or telephone
  • Resolved customer complaints using Amazon Seller Central and ShipStation.
  • Responsible for all returns by issuing refunds to customers based on our return guidelines
  • Tracked orders shipped or not received by customers using Ship Station and FedEx tracking
  • Also, filed claims for any lost orders
  • Managed Microsoft Excel spreadsheets for returns and refunds
  • Multitasking with several programs open at one time
  • Efficient in Microsoft Excel

Administration Assistant

Denise Gordon Realty
Lancaster, SC
03.2018 - 10.2018
  • Managed all incoming calls
  • Make appointments and scheduled inspection appointments before closing dates on Contract
  • Review files daily to determine what documents were needed before closing
  • Research deed of records for properties
  • Work closely with clients to gather information needed to process application
  • Scheduled closing date appointments
  • Neatly organized all client records

Underwriter II

Humana
Lancaster, SC
09.2005 - 06.2016
  • Medical underwriter for open enrollment
  • Responsible for Companies during open enrollment
  • Request information needed to process new applications for medical, life or accidental insurance
  • Managed groups for Open Enrollment
  • Request medical records for insurance and medical authorization
  • Prepare Medical research for pre-existing conditions
  • Work closely with agents to prepare applications for approval status
  • Review applications and applicants medical records to determine eligibility

Optometrist Administrative Assistant

Drs. Kelley and McDowell OD. PA
Kershaw, SC
02.2001 - 09.2005
  • Schedule appointments
  • Maintain medical records
  • Prepare documentation for credentialing process
  • Filled All Insurance- including Medicare, Medicaid, and Private insurance
  • Responsible to post incoming payments to patients account, reconcile account and make adjustments
  • Accounting- reconcile ledger quarterly with incoming payments received by insurance
  • Prepare and reconcile deposits
  • Proficient at multitasking
  • Correspond with medical insurance companies to obtain prior authorization
  • Excellent oral and written communication skills
  • HIPPA COMPLIANCE Training

Education

Associate - Business

York Technical College
Rock Hill, SC
06.1991

Skills

  • Customer service agent Experience
  • Accounts Payable
  • Medical Office Management
  • Microsoft Outlook
  • Bank Reconciliation
  • Front desk
  • Payroll
  • Accounting
  • Account Reconciliation
  • Insurance Verification
  • Tax Experience
  • Medical Terminology
  • Accounts Receivable
  • QuickBooks
  • Journal Entries
  • Loan Officer Experience
  • Financial Report Writing
  • Medical Office Experience
  • Medical Billing
  • Financial Statement Preparation
  • Underwriting
  • Office Management
  • Account Management
  • HIPAA
  • General Ledger Reconciliation

Languages

English, Fluent

Additionalinformation - References

  • Lisa Harrison, 803-577-2445
  • Davey Bacon, 980-328-4156

Timeline

Administrative Assistant/Customer Service

3I Products
07.2021 - 09.2024

Administration Assistant

Denise Gordon Realty
03.2018 - 10.2018

Underwriter II

Humana
09.2005 - 06.2016

Optometrist Administrative Assistant

Drs. Kelley and McDowell OD. PA
02.2001 - 09.2005

Associate - Business

York Technical College

Similar Profiles

CREATE PROFILE
Melissa Diane Adams