Melissa Diva Chavarria

Assisted agents with new policy quotes and made endorsements for various commercial policies including retail, habitation's, artisan, umbrella, manufacturing, and worker compensation. Handled incoming calls to provide support for agents regarding billing inquiries. Communicated effectively with underwriters on behalf of agents to facilitate smooth transactions.

Achieved rapid promotions from customer service representative to senior resolution within a year, demonstrating strong proficiency in payments, billing endorsements, and ID card processing. Led efforts in the installation of devices, enhancing user understanding through clear explanations. Oversaw the training of representatives and agents on system navigation and problem resolution strategies. Handled escalated supervisor calls, addressing and resolving customer concerns effectively. Evaluated call quality to ensure optimal service outcomes.

Oversaw customer transactions, including payment processing and insurance verification for vehicles. Achieved promotion to title specialist within five months, managing vehicle title processes for sales and purchases. Directed claims operations for five vehicle lots and coordinated repair bids.