Summary
Overview
Work History
Education
Skills
Websites
Internship
Timeline
Generic

Melissa Hamilton

Saint Louis Park,USA

Summary

Dynamic Clinical Informatics leader at M Health Fairview, skilled in healthcare project management and training development. Proven track record in enhancing clinical workflows and driving EHR improvements. Adept at building relationships and solving complex problems, ensuring successful software implementations and training initiatives that elevate patient care quality.

Overview

20
20
years of professional experience

Work History

Clinical Informatics

M Health Fairview
09.2016 - Current
  • Ambitious Leader of continuous improvement with direct accountability to collaborate, coordinate and integrate clinical knowledge, workflows and information technology to design, implement and evaluate solutions that improve clinical care and quality measures that drives the EHR/HIT changes in support of priority organizational initiatives.
  • Applied broad knowledge of healthcare processes to manage and communicate data while remaining focused on the interaction of people, processes and technology for the complete and accurate delivery of virtual training and learning pathways.
  • Motivated and successful at building professional relationships while planning projects, software Go-lives and Upgrades from their origination to launch while working with providers, surgeons and additional healthcare staff.
  • Advocated while using integrity and enthusiasm with the initiation of new changes, challenges and improvements within Service Lines, domains and care settings with clinical practice leaders.
  • Influential in the continuous improvement principles and practices with informatics concepts, methods and tools to promote effective use of information technologies to support the Electronic Health Record/Health Information Technology (EHR/HIT).
  • Applied broad knowledge of healthcare processes to manage and communicate data while remaining focused on the interaction of people, processes and technology for the complete and accurate delivery of virtual training and learning pathways.
  • Motivated huddle leader: originator for adding creativity of 'National Today' and 'Inspiring Quotes' to send off team to start their day.
  • Epic Certification: Inpatient Orders
  • Epic Credentials: Inpatient Orders, Cupid, Clin Doc/Inpatient, ASAP, Cadence, Prelude, Grand Central Epic Applications
  • Dragon Medical One: Power Mic Certification
  • Certification: ADT, Facilitating & Producing Virtual Trainings – April 2021
  • Innovative Program Manager: Initiated and managed HealthEast H&P Note for Surgeon Sedation documentation project.
  • Participated in weekly M Health Fairview Clinical Informatics Standards Committee 2019-2024
  • Accountable delegate for Mayo Clinic 2018 Go-Live for Epic EHR Implementation.
  • Point of Contact to lead providers with utilization of new system.
  • Minnesota Epic User Board Leader: MNEUG SIG Leader for Inpatient SIG Group: 2018-2020
  • Host for 2019 MNEUG Conference
  • Inpatient SIG speaker for Epic Inpatient Group breakout sessions: 2018 and 2019.
  • MNEUG 2017 & Epic UGM Conference Guest Speaker 2017: 'Magic of the Heart: Designing Cupid as an Add-On'
  • Key Contributor in the preparation of 2017 Epic UGM Conference: World of Wizards.
  • Provided and played on words of 'Magic' and 'Of the Heart'
  • Executed Epic Cupid Go-Live contribution as diligent correspondent from surgery room to command center.
  • Face of the Process in supporting elbow support to Cardiology providers and Cardiology clinical staff on the Epic Cupid application.
  • Fresh Eyes: that allowed me to empathize with the providers while listening, learning and translating back to my team what the providers were experiencing and their questions.
  • Experienced it through the Day and the life of an Invasive or Non-Invasive doctor.
  • Scrubbed up and ready for action with Boots on the Ground. To be available between both EP and Cath lab areas for doctors when finished with their procedures.
  • Being Proactive vs. Reactive: I anticipated the providers’ needs and built relationships and trust as their lead contact.

Implementation TRAINing & Software Consultant

Maximum Solutions
06.2015 - 06.2016
  • A leader and team-oriented individual for MaxGalaxy SaaS software while providing development and project management solutions.
  • Internal and External training for recreational software supporting training workflow, processes of new and existing features and functionality.
  • Facilitated recreation software configuration & usage training to clients through eLearning design and training delivery with Go-To-Meeting and Skype for Business programs.
  • Subject matter expert, identified issues and ensure timely actions to mitigate, including escalating when necessary.

Implementation Specialist

Wolters Kluwer
09.2014 - 01.2015
  • Key contributor to the Implementation of ProVation MD software, a clinical procedure documentation and coding solution process software.
  • Planned project and provider training for Gastroenterology and Pulmonary software while streamlining processes and impact the bottom line.
  • Responsible for the increase in customer utilization during Go-live and Upgrade implementations.
  • Enhanced customer relationships by delivering excellent communication skills while ensuring implementation processes were executed out properly for hospital site accounts.

360 implementation Program Specialist

Universal Hospital Services
07.2013 - 07.2014
  • Served as an instrumental resource for multiple implementations, executing on projects timelines and customer’s expectations while utilizing inCare software and tracking of medical devices.
  • Developed training tools ensuring best practices were followed for Asset360 medical equipment management process.
  • Project lead on UHS training for new hires to be a 'Trusted Advisor' while operating their business and as well as designing for their facility setup.
  • Lead medical equipment inventory teams to complete precise inventory throughout medical facilities by recording data accurately with iPad inventory application and effectively assisting with the recruitment of staff.
  • On-site inventory for Asset360 and BioMed360 accounts using UHS in-house software systems.
  • Contributed in Asset360 and District Office Operation Compliance Guide audits.
  • Executed best practices to optimize overall operations of Site visits and Go-live programs.
  • Trained UHS employees at hospital sites while providing tools and resources to be a Trusted Advisor for UHS.
  • Educated UHS hires on Asset360 managed medical equipment process, their role using inCare software and safety of job.
  • Assisted with hiring and recruitment of UHS staff with customer focused leadership consideration.
  • Function as a key resource for the design, development, updating and preparation of training related materials for the curriculum suited to various training delivery methods such as classroom virtual and E-training. (Business Skype and Go-to-Meeting)

Clinical Assistant

Mayo Clinic
11.2005 - 06.2013
  • Performed duties of a Clinical Assistant, Patient Appointment Coordinator and Patient Representative in the Department of Cardiology.
  • Prepared and maintained all electronic patient health information, care plans, physician prescriptions, assigned orders, tests and any other follow-up documentation.
  • Accurately make sure problems are solved when determining the nature of the patient’s health concerns and the urgency of their appointments.
  • Cross-trained in seven Departments of Cardiology as Clinical Assistant Float assisting professional health staff, performed routine duties caring for patients and the needs of patients were tended to properly.
  • Worked with a variety of cardiology doctors, nurses, rehab training staff, technicians and allied health staff.
  • Provided day-to-day business operations of the medical practice while conforming to HIPPA and JCAHO regulations.
  • Mayo Clinic Clinical Assistant certifications for job.
  • Certified Standardized Rooming Process: prep rooms and prepare patients for their exam through interviewing process.
  • Certified Mayo Clinic Plumber Project: MICS LastWord Enterprise Orders Prescribing (EOP) and ePrescribing (eRx), Certified Mayo Clinic Medical Terminology and Medical Pharmacology courses.
  • Cardiology committee leader for employee recognition program 'Stories of The Heart'.
  • Provided oversight for certain event planning tasks and logistic details within a certain given budget.
  • Responsible for best cardiology patients to speak in front of a large audience and share their heart stories.

Education

MBA - Health & Human Services Managment

Saint Mary’s University
04.2011

Bachelor of Arts - Public Relations, Communication Studies - Organizational Communication

Winona State University
05.2003

Skills

  • Healthcare project management
  • Leadership development
  • Problem solving
  • Clinical informatics expertise
  • Training development
  • Workflow optimization

Internship

PUBLIC RELATIONS & COMMUNICATIONS INTERNSHIP, CHILDREN’S CANCER RESEARCH FUND

Timeline

Clinical Informatics

M Health Fairview
09.2016 - Current

Implementation TRAINing & Software Consultant

Maximum Solutions
06.2015 - 06.2016

Implementation Specialist

Wolters Kluwer
09.2014 - 01.2015

360 implementation Program Specialist

Universal Hospital Services
07.2013 - 07.2014

Clinical Assistant

Mayo Clinic
11.2005 - 06.2013

MBA - Health & Human Services Managment

Saint Mary’s University

Bachelor of Arts - Public Relations, Communication Studies - Organizational Communication

Winona State University

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