Melissa E Michel
Bloomsdale ,Missouri
Summary
My name is Melissa Michel. I have three children ages 13 to 24. I do not backdown or quit. I am a peoole person and team player. I have worked in various leadership roles.
I have prepared workforce schedules, managed two big named stores and have a background of 28 years in customer service and problem solving. I have 16 years experance with children and private education as home tutor. I am now ready for the next chapter to my career journey.
Overview
27
27
years of professional experience
Work History
Home Tutor
Lissa Todd
Bloomsdale, MO
08 2009 - Current
Home School Tutor Ages 2 to 12
Planned lessons daily, Graded assignments
Taught, age appreciate subjects to children ranging in ages 2 to 13.
Prepared lunches and snacks.
Workforce Analyst
Accent Marketing
08.2008 - 08.2009
- We forecast transaction volumes and handletimes
- Planned site capacity by functional is or Line of Business
- Provided scheduling guidelines
- Monitor and control daily Site resources
- Manage transaction distribution Sprint's service commitments to its customers.
Customer Service Representative
Accent Marketing
01.2008 - 08.2008
- Problem solving for valued Sprint customers
- Working with Supervisors and peer to improve career skills.
Store Manager
Deals
09.2007 - 01.2008
- Strong focus on custoemr interaction and service
- Schedule generation for the entire team
- Payroll verification and approval.
Customer Service Manager
K-Mart
07.1998 - 09.2007
- Customer service through every interaction
- Managed all service desk associates
- Provided new employee training
- Completed yearly reviews foe service associates
- Trained and supervised cashier staff.
Education
High School Diploma -
May.1997
Skills
- Computer Skills:
- Microsoft Excel
- Intermediate Microsoft Power Point
- Advanced Microsoft Word
- Typing skills 90 words a minute
- The strong knowledge base of most common programs
- Advancede Windows navigation and use
Timeline
Workforce Analyst - Accent Marketing
08.2008 - 08.2009
Customer Service Representative - Accent Marketing
01.2008 - 08.2008
Store Manager - Deals
09.2007 - 01.2008
Customer Service Manager - K-Mart
07.1998 - 09.2007
Home Tutor - Lissa Todd
08 2009 - Current
St.Pius X - High School Diploma,