Summary
Overview
Work History
Skills
Languages
Timeline
Hi, I’m

Melissa E Pena

Transportation Dispatch
Anaheim,CA

Summary

Reliable Dispatcher with 5 years of experience. Extensive expertise in tracking and delivery confirmation. Dedicated team player with excellent communication skills. Highly communicative Dispatcher with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a dispatch role handling a multitude of tasks and facilitating action. Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Ambitious Dispatcher with experience finding the most effective routes for drivers. Highly communicative offering great writing and administrative skills. Pursuing a new Dispatcher role.

Overview

5
years of professional experience

Work History

DHL Supply Chain

Transportation Dispatcher
04.2021 - Current

Job overview

  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Scheduled and dispatched drivers to locations in California.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Created delivery routes and optimized plans for traffic, road conditions and other factors.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Coordinated dispatching of 54 drivers to accomplish daily delivery requirements.
  • Updated vehicle logs, cargo records and billing statements with accuracy and efficiency.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
  • Informed warehouse & transportation department about equipment breakdowns and provided updates on completion of work orders on trucks and trailers.
  • Oversaw loading and unloading of company vehicles.
  • Implemented technicians' notes into computer system during and after each service call.
  • Provided safety training and development services for new and existing drivers.
  • Inspected work output and processes for adherence to standards and specifications.
  • Communicated with warehouse & transportation employees to assign projects and determine which trucks and trailers will be used with each load.
  • Planned and coordinated rig moves with over 80 personnel.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Trained 3 to 8 new employees while in training in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 98%.
  • Directed dispatching, routing and tracking of 62 fleet vehicles.
  • Closely monitored dispatch board to triage and prioritize over 8 daily calls.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Sent out locate route drivers to assist new trainees hourly callers based on locations, needs and worker availability.
  • Evaluated and adjusted over 54 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Increased area coverage by 100% through effective scheduling and detailed location monitoring.
  • Went 64 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.

DHL Supply Chain

Administrative Assistant
03.2019 - 04.2021

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Performed research to collect and record industry data.
  • Created PowerPoint presentations for business development purposes.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Created detailed expense reports and requests for capital expenditures.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.

DHL Supply Chain

Warehouse Picker
02.2018 - 03.2019

Job overview

  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Unloaded deliveries from trucks in prompt fashion.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Manually transported warehouse materials weighing up to [Number] pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Safely and securely loaded items to prevent damage during transport.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Supervised and trained new staff in performing census.
  • Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.

Skills

  • Safe Driving Practices
  • Issue Resolution
  • Fleet Operations
  • Trucking Dispatching
  • Recordkeeping Requirements
  • Customer Service Standards
  • Industry-Specific Software
  • Safety Processes
  • Microsoft Office
  • Service Requests
  • Information Research
  • Coordinate Services
  • Materials Ordering
  • Cost Determination
  • Customer Relations
  • Critical Decision-Making

Languages

Spanish
Full Professional

Timeline

Transportation Dispatcher

DHL Supply Chain
04.2021 - Current

Administrative Assistant

DHL Supply Chain
03.2019 - 04.2021

Warehouse Picker

DHL Supply Chain
02.2018 - 03.2019

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Melissa E PenaTransportation Dispatch