Melissa E. Smith

• Leads new client implementation projects while continuously supporting existing clients and their ever-evolving training needs to ensure customer success.
• Coordinate multiple education projects with internal and external subject matter experts to ensure current, high quality and effective training is delivered
• Develop accredited online education courses to meet the training needs of healthcare staff, both clinical and nonclinical, in learning management system

• Oversaw all office operations for medical equipment management company including human resources, accounts receivable, and accounts payable
• Manage contracts for 30+ hospitals and surgery centers by providing any support necessary to reduce equipment downtime and ensure compliance with various state and regulatory agencies
• Coordinate daily schedules for 5 technicians that service hospitals across the state of Georgia

• Corporate team leader for corporate quality improvement programs including AFLAC Bright Ideas (ABI) and the Corrective Action Response System (CARS)
• Met with and presented quality improvement methodology to all internal stakeholders
• Partnered with IT on all projects related to quality improvement system and tracking
• Met with AFLAC executive leadership monthly to provide status updates on quality improvement projects throughout the organization.

• Responsible for the achievement of project milestones by acting as subject matter expert on assigned product; monitoring project plan; coordinating deliverables between clients, partners, associates and vendors
• Delivered multiple product enhancements and internal initiatives by creating project plans; coordinating resources from internal departments; leading small project teams; conducting weekly project status meetings; creating weekly status reports; escalating issues; delivering project on time and within scope as defined in the project plan.

Served on the following project teams:

• Georgia Registry of Immunization Transactions and Services (GRITS) Project – Assisted the GA Division of Public Health (GDPH) in defining system requirements and analysis for the development of a government mandated, state-wide immunization registry
• Healthcare Insurance Portability and Accountability Act (HIPAA) Project - Assisted in the development of methodology for a web-based HIPAA Readiness Assessment application.

• HL7 Consultant serving as Interface Analyst for hospital information technology interfaces (Openlink)
• Assisted with analysis of current and needed interfaces between ancillaries and 12 healthcare facilities

• Finance Assistant responsible for maintaining all financial records including payroll, accounts receivable, and accounts payable
• Built finance reporting tools in Microsoft Excel and Access for effort allocation among many externally-funded projects

• Business Office Specialist in hospital using patient accounting software, responsible for various aspects of day-to-day operations including: customer service, insurance verification and claim submission, posting patient and insurance reimbursements, and generating refund checks on overpaid accounts
• Worked closely with Accounting and IT Departments to ensure proper posting and timely processing of submitted account transactions to reduce AR days.