Melissa Rowland
Bronson,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Housekeeper
Best Western Hotel
07.2023 - 12.2023
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
Substitute Teacher
Alachua County School Board
03.2023 - 07.2023
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Day Care Teacher
Little Links To Learning
01.2022 - 12.2022
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Assisted in the design of an updated curriculum to better align with early childhood education standards.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
- Fostered critical thinking skills in daycare students through age-appropriate problem-solving exercises during circle time activities.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Administered assessments for developmental milestones, identifying areas of growth or concern to address promptly.
- Led small group instruction tailored to each child''s unique abilities and interests, ensuring personalized attention during learning activities.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Maintained open lines of communication with other staff members regarding any concerns or updates on individual students'' progress.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Gathered materials and resources to prepare for lessons and activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Monitored classroom to verify safe and secure environment.
School Custodian
Ryland Heights Elementary School
01.2019 - 05.2022
- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Reduced maintenance costs by routinely inspecting and maintaining cleaning equipment for optimal performance.
- Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
- Contributed to school safety by promptly addressing and resolving potential hazards in hallways, stairwells, and entryways.
- Supported school events by setting up and breaking down furniture, equipment, and decorations as needed.
- Assisted with minor maintenance tasks such as changing light bulbs, repairing fixtures, and painting walls to keep the facility in good condition.
- Ensured waste management efficiency by properly disposing of trash and recyclables according to regulations.
- Collaborated with faculty and staff to address specific cleaning requests or concerns in their respective areas.
- Maintained inventory of cleaning supplies and materials while staying within budget constraints set by the school administration.
- Improved outdoor appearance with regular groundskeeping duties such as lawn care, leaf removal, and snow removal when necessary.
- Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
- Facilitated a secure campus atmosphere by locking doors after hours while following all security protocols laid out by administrators.
- Maintained positive relationships with coworkers by providing support in their tasks and sharing knowledge about best practices in custodial work.
- Received recognition from administration for dedication to maintaining a clean and safe learning environment for students, faculty, and staff.
- Kept building spaces premises clean inside and outside.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Moved furniture for cleaning and set up for special events.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Checked in and stocked inventory throughout facility.
- Reported vandalism or other damage to property to supervisor.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Pharmacy Technician
Walmart
01.2016 - 01.2019
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
Shoe Sales Associate
Burlington Coat Factory Department Store
01.2011 - 01.2016
- Increased customer satisfaction by providing personalized shoe recommendations based on individual needs and preferences.
- Boosted sales revenue with effective upselling of shoe accessories, such as insoles and cleaning products.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, ensuring accurate stock counts and timely restocking of popular sizes and styles.
- Contributed to team sales goals by consistently meeting or exceeding personal sales targets.
- Provided exceptional customer service, addressing complaints and concerns promptly and professionally.
- Collaborated with fellow associates to create visually appealing displays that showcased current trends and seasonal styles.
- Conducted regular price checks, keeping customers informed of current promotions and discounts available.
- Kept up-to-date with latest fashion trends and emerging brands, offering knowledgeable advice to customers seeking guidance on shoe selections.
- Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.
- Participated in ongoing product training sessions to stay well-informed about new footwear arrivals and upcoming releases from popular brands.
- Supported store management during peak hours by assisting with crowd control, line management, and additional tasks as needed.
- Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
- Resolved any sizing or fit issues by diligently measuring feet accurately before recommending appropriate shoe styles.
- Effectively communicated product features and benefits to customers while remaining attentive to their specific requirements.
- Fostered a positive work environment through open communication channels among staff members which resulted in higher employee morale and increased productivity.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Participated in weekly sales meetings to discuss performance goals and strategies.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Lloyd High School
Erlanger, KY06.2009
Skills
- Laundry Management
- Guest Relations
- Supply Inventory Management
- Infection Control
- Window Cleaning
- Restroom detailing
- Customer Service
- Customer-Oriented
- Teamwork
- Complex Problem-Solving
- Health and safety compliance
- Childcare support
- Inventory Control
- Supply Restocking
- Work Planning and Organization
- Decision-Making
- Self Motivation
- Relationship Building
- Staff Training
- Goal Setting
- Process Improvement
- COVID-19 Safety Procedures
- Problem-solving abilities
- Adaptability and Flexibility
- Team building
- Multitasking
- Customer Inquiry and Response
- Guest Service and Support
- Organizational Skills
- OSHA Compliance
- Attention to Detail
- Guest Request Response
- Customer service-focused
- Quality Assurance
- Detailed oriented
- Reliable and dependable
- Ability to understand and follow basic instruction and guidelines
Timeline
Housekeeper
Best Western Hotel
07.2023 - 12.2023
Substitute Teacher
Alachua County School Board
03.2023 - 07.2023
Day Care Teacher
Little Links To Learning
01.2022 - 12.2022
School Custodian
Ryland Heights Elementary School
01.2019 - 05.2022
Pharmacy Technician
Walmart
01.2016 - 01.2019
Shoe Sales Associate
Burlington Coat Factory Department Store
01.2011 - 01.2016
High School Diploma -
Lloyd High School